Customer Service Representative - Broxburn

Volvo Trucks; Broxburn; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

33 days holiday including bank holiday

Life assurance

Company pension

Overtime available

Career progression and training

Healthcare plan with dental insurance

Enhanced paternity/maternity/foster le

Referral schemes earn yourself £1000!

Discounts on travel, hotels, gym

Job summary

Volvo Trucks in Broxburn is seeking a Customer Service Representative to deliver high-quality support to customers, dealers and partners, handling inquiries about trucks, parts, services, and warranties. The role offers a dayshift with specific hours, a salary of £32,500, and benefits including life assurance, healthcare, pension and employee discounts.

You will maintain CRM records and coordinate with service centers.

Qualifications

• Previous experience in customer service, preferably in automotive, logistics, or heavy equipment industries.
• Strong communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Basic technical understanding of vehicles or willingness to learn.
• Proficiency in CRM systems and Microsoft Office.

Responsibilities

• Act as the first point of contact for customer inquiries via phone, email, or digital platforms.
• Provide accurate information on Volvo Trucks products, services, parts, and warranties.
• Coordinate with dealers, service centers, and internal departments to resolve issues.
• Handle order processing, tracking, and follow-ups for parts and services.
• Manage and document customer interactions in CRM systems.
• Escalate complex or technical issues to appropriate teams.
• Support aftersales services, including maintenance scheduling and service updates.
• Ensure compliance with company policies and service standards.
• Maintain strong customer relationships and deliver a positive brand experience.

Skills

Customer service

CRM systems

Microsoft Office

Tools

CRM software

Job description

Customer Service Representative (CSR) – Broxburn
Salary: £32,500 per annum + life assurance + healthcare + car scheme + pension + holidays + industry leading discounts & more fantastic benefits
Shifts: Dayshift - Monday to Thursday (7.00am - 3.30pm) Friday (7.00am - 2.30pm and Backshift - Monday to Thursday (9.30am - 6.00pm) Friday (9.30am - 5.00pm)
As Customer Service Representative (CSR) you will be responsible for delivering high-quality support to customers, dealers, and partners. You will ensure timely resolution of inquiries related to trucks, parts, services, and warranties while maintaining Volvo’s strong reputation for reliability and customer satisfaction.

What's in it for you?

• 33 days holiday including bank holidays
• Life assurance
• Company pension
• Overtime available
• Career progression and training
• Healthcare plan with access to dental insurance
• Enhanced paternity/maternity/foster leave
• Referral schemes earn yourself £1000!
• Many discounts for yourself and family/friends on theme days, travel, hotels, gym memberships, plus many more!
  

What You'll Do

• Act as the first point of contact for customer inquiries via phone, email, or digital platforms
• Provide accurate information on Volvo Trucks products, services, parts, and warranties
• Coordinate with dealers, service centers, and internal departments to resolve issues
• Handle order processing, tracking, and follow-ups for parts and services
• Manage and document customer interactions in CRM systems
• Escalate complex or technical issues to appropriate teams
• Support aftersales services, including maintenance scheduling and service updates
• Ensure compliance with company policies and service standards
• Maintain strong customer relationships and deliver a positive brand experience
  

Experience Needed

• Previous experience in customer service, preferably in automotive, logistics, or heavy equipment industries
• Strong communication and interpersonal skills
• Ability to multitask and work in a fast-paced environment
• Basic technical understanding of vehicles or willingness to learn
• Proficiency in CRM systems and Microsoft Office
  

We value your data privacy and therefore do not accept applications via mail.

Who We Are And What We Believe In

We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.
Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.
At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.