Multilingual Customer Support & Orders (Italian/Spanish)

Language Matters; Watford; Hybrid; GBP 23,000 - 32,000; Full time

Job summary

Language Matters is seeking a multilingual Customer Service Representative in Watford. The role covers end-to-end order processing and handling customer queries via phone and email. It offers a 40-hour week with Monday–Friday shifts and a hybrid schedule (2–3 days in the office, alternating weeks).

Fluency in Italian, Spanish and English is essential. You will interact with clients and internal teams, ensuring records are accurate and processes run smoothly in a fast-paced environment.

Qualifications

• Fluency in Italian, Spanish and English required.
• Experience in customer care, sales administration or account management preferred.
• Strong communication and organisational skills essential.

Responsibilities

• Manage customer orders and process sales orders and invoices.
• Handle returns, delivery issues and order problems proactively.
• Be the first point of contact for customer queries via phone and email.
• Keep client account records up to date and accurate.
• Collaborate with the sales team and other departments as needed.

Skills

Italian

Spanish

English

Customer service

Communication

Organisational skills

Job description

Language Matters is seeking a multilingual Customer Service Representative in Watford. The role covers end-to-end order processing and handling customer queries via phone and email. It offers a 40-hour week with Monday–Friday shifts and a hybrid schedule (2–3 days in the office, alternating weeks).

Fluency in Italian, Spanish and English is essential. You will interact with clients and internal teams, ensuring records are accurate and processes run smoothly in a fast-paced environment.