Multi-Channel Customer Care Specialist

Cromwell; Wigston; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Bonus scheme

Job summary

Cromwell in the United Kingdom is seeking a Customer Service Advisor to be the first point of contact for our customers, handling enquiries from start to finish with professionalism and care.

You will work across phone, email and live chat, coordinating with Sales, Branch Operations and Supply Chain to keep customers informed and help them find the right products. This role offers a competitive salary, enhanced pension contributions and a supportive, team‑focused environment.

Qualifications

• Excellent communication and customer service skills.
• Strong organisation and attention to detail.
• Good problem-solving ability with commercial awareness.
• Confidence using Microsoft Office and business systems.
• A collaborative, positive and adaptable approach.

Responsibilities

• Deliver exceptional customer service across multiple channels.
• Process customer orders, quotations, returns and enquiries accurately.
• Proactively communicate order updates, stock availability and delivery information.
• Resolve customer issues and escalate complex queries where appropriate.
• Work collaboratively with internal teams and suppliers to achieve the best customer outcomes.
• Promote digital tools and self-service solutions to enhance the customer experience.

Skills

Multichannel communication

Customer service

Organisation

Problem-solving

MS Office

Collaborative work

Tools

Microsoft Office

Business systems

Job description

Cromwell in the United Kingdom is seeking a Customer Service Advisor to be the first point of contact for our customers, handling enquiries from start to finish with professionalism and care.

You will work across phone, email and live chat, coordinating with Sales, Branch Operations and Supply Chain to keep customers informed and help them find the right products. This role offers a competitive salary, enhanced pension contributions and a supportive, team‑focused environment.