Multichannel Customer Service Advisor – Solihull

ESSENTIAL EMPLOYMENT LTD; Metropolitan Borough of Solihull; On-site; GBP 16,000 - 23,000; Full time

Job summary

ESSENTIAL EMPLOYMENT LTD is seeking a Customer Service Advisor in Solihull to join the Customer Contact Service. You will handle a diverse range of enquiries through face-to-face, telephone, email, live chat and SMS, delivering a professional and courteous service.

The role is full-time on a temporary contract basis. You will respond promptly, identify customer needs, and guide them to resolution with effective problem-solving and strong interpersonal skills. Pre-employment checks apply.

Responsibilities

• Handle a diverse range of enquiries via face-to-face, telephone, email, live chat and SMS.
• Provide a seamless service to customers of the Customer Connect Contact Service.
• Respond timely, courteously, and professionally; ensure needs are understood and follow through to resolution.

Job description

ESSENTIAL EMPLOYMENT LTD is seeking a Customer Service Advisor in Solihull to join the Customer Contact Service. You will handle a diverse range of enquiries through face-to-face, telephone, email, live chat and SMS, delivering a professional and courteous service.

The role is full-time on a temporary contract basis. You will respond promptly, identify customer needs, and guide them to resolution with effective problem-solving and strong interpersonal skills. Pre-employment checks apply.