Customer Service Advisor

ESSENTIAL EMPLOYMENT LTD; Metropolitan Borough of Solihull; On-site; GBP 16,000 - 23,000; Full time

Job summary

ESSENTIAL EMPLOYMENT LTD is seeking a Customer Service Advisor in Solihull to join the Customer Contact Service. You will handle a diverse range of enquiries through face-to-face, telephone, email, live chat and SMS, delivering a professional and courteous service.

The role is full-time on a temporary contract basis. You will respond promptly, identify customer needs, and guide them to resolution with effective problem-solving and strong interpersonal skills. Pre-employment checks apply.

Responsibilities

• Handle a diverse range of enquiries via face-to-face, telephone, email, live chat and SMS.
• Provide a seamless service to customers of the Customer Connect Contact Service.
• Respond timely, courteously, and professionally; ensure needs are understood and follow through to resolution.

Job description

Customer Service Advisor needed in Solihull, £14.36ph PAYE - Reference: RQ1770610

• The post holder is a member of the Customer Contact Service which handles a diverse range of enquiries, via face to face, incoming and outgoing telephone calls, emails, live chat and Short Message Services (SMS).
• The successful person will be a customer focused and flexible member of the Customer Connect Contact Service, providing a seamless service to all customers
• To answer all enquiries in a timely, courteous, and professional manner, ensuring that customer needs are clearly understood, and those enquiries are followed through to conclusion, through the use of effective problem solving and interpersonal skills.
• To ensure effective handling of complex customer contacts; ascertain customer needs, provide advice and guidance as necessary within the relevant service area such as Council Tax. Benefits, Social Services, Registrars, Environmental etc.

This is a Full time role on a temporary contract basis.

All our roles may be subject to pre-employment checks including references so please be prepared.

Essential Employment is an Equal Opportunities Employer.