Multichannel Customer Service Advisor

Blackburn with Darwen Council; Lancashire; On-site; GBP 26,000 - 27,000; Full time

Job summary

Blackburn with Darwen Council is seeking people-focused individuals to join its Customer Service team. The role involves handling enquiries across digital, voice, and face-to-face channels within a busy contact centre and reception settings.

Training and cross-department support are provided to succeed in either permanent or fixed-term contracts. Ideal candidates will be empathetic, tech-savvy, quick learners and adaptable to changing daily challenges, with a strong commitment to delivering

Qualifications

• Demonstrated customer service skills and empathy.
• Comfort with multiple IT systems and ability to summarise information clearly.
• Willingness to learn across diverse council departments.

Responsibilities

• Handle enquiries via digital channels, telephone, email and social media in a fast-paced contact centre.
• Provide face-to-face support at reception centres across the borough.
• Assist residents with information from Council Tax, Benefits, Registrars, Highways and Environmental Services.

Skills

People skills

Tech-savvy

Fast learner

Adaptable

Job description

Blackburn with Darwen Council is seeking people-focused individuals to join its Customer Service team. The role involves handling enquiries across digital, voice, and face-to-face channels within a busy contact centre and reception settings.

Training and cross-department support are provided to succeed in either permanent or fixed-term contracts. Ideal candidates will be empathetic, tech-savvy, quick learners and adaptable to changing daily challenges, with a strong commitment to delivering