Multichannel Public Services Advisor

Working for Hull City Council; United Kingdom; Remote; GBP 25,000 - 29,000; Full time

Benefits offered by this job

LGPS pension

23 days annual leave + public holidays

Career development

Supportive culture

Job summary

Hull City Council is seeking individuals for full-time, permanent Customer Service roles in the contact centre. You will handle inquiries via telephone, email, and live chat, with a focus on resolving issues at first point of contact and guiding customers to online services.

The position emphasizes delivering a positive image of the council and maintaining high Customer Service standards. Roles require flexibility for weekend working and a willingness to work across multiple service areas

Qualifications

• Excellent customer service skills and telephone manner.
• Ability to provide information across multiple council services.
• Strong communication and teamwork capabilities.

Responsibilities

• Provide information on council services via telephone, email, web chat or other channels.
• Aim to resolve enquiries at first point of contact; signpost to online services where possible.
• Maintain accurate electronic records of customer interactions.
• Support and develop colleagues to sustain high service standards.

Skills

Customer service

Telephone etiquette

Communication

Teamwork

Problem solving

Job description

Hull City Council is seeking individuals for full-time, permanent Customer Service roles in the contact centre. You will handle inquiries via telephone, email, and live chat, with a focus on resolving issues at first point of contact and guiding customers to online services.

The position emphasizes delivering a positive image of the council and maintaining high Customer Service standards. Roles require flexibility for weekend working and a willingness to work across multiple service areas