Resident Services Advisor - Multi-Channel Support

West Northamptonshire Council; Towcester; On-site; GBP 18,000 - 22,000; Full time

Job summary

West Northamptonshire Council’s Customer Services team is seeking a Customer Service Advisor to be at the heart of services for residents, businesses and visitors. You’ll handle enquiries across face-to-face, telephone and digital channels, providing accurate information and directing customers to the right services for their needs.

You’ll promote self-service options, maintain high standards of customer experience and support communities to thrive.

Qualifications

• Experience in a customer service environment.
• Strong communication and listening skills.
• Ability to work across multiple channels (face-to-face, telephone, digital).
• Attention to detail and high accuracy in information handling.

Responsibilities

• Provide advice, guidance and support across a broad range of Council services.
• Gather information, give accurate advice and direct customers to the most appropriate service.
• Support customers through face-to-face, telephone and digital channels.
• Promote self-service options and digital solutions where appropriate.

Job description

West Northamptonshire Council’s Customer Services team is seeking a Customer Service Advisor to be at the heart of services for residents, businesses and visitors. You’ll handle enquiries across face-to-face, telephone and digital channels, providing accurate information and directing customers to the right services for their needs.

You’ll promote self-service options, maintain high standards of customer experience and support communities to thrive.