Hybrid Customer Service Advisor

Bolton Council; Bolton; Hybrid; GBP 26,000 - 28,000; Full time

Job summary

Bolton Council’s Access Bolton team seeks positive, professional individuals to join our high-performing customer service staff. You will help residents with a wide range of enquiries, delivering excellent service over the phone and face to face, including Council Tax, Benefits, and bins and recycling.

Roles are full-time, 37 hours per week, with a hybrid pattern between our Town Hall office and home working.

Qualifications

• Strong communication, both written and verbal, is essential.
• Positive attitude and willingness to adapt to change.
• Team player who can work across colleagues and departments.
• Comfortable using a range of IT systems and basic numeracy.
• Able to deliver excellent customer service in a busy environment.

Responsibilities

• Handle a wide range of customer enquiries, including Council Tax, Benefits, Planning, Registrars, Bins and Recycling.
• Provide high-quality service over the phone and face to face.
• Contribute to delivering excellent customer outcomes and seamless service access.

Skills

Strong communication

Positive attitude

Team player

IT literacy

Numeracy

Tools

IT systems

Job description

Bolton Council’s Access Bolton team seeks positive, professional individuals to join our high-performing customer service staff. You will help residents with a wide range of enquiries, delivering excellent service over the phone and face to face, including Council Tax, Benefits, and bins and recycling.

Roles are full-time, 37 hours per week, with a hybrid pattern between our Town Hall office and home working.