Multichannel Council Customer Service Specialist

Fylde Council; Lytham St Annes; On-site; GBP 26,000 - 28,000; Full time

Benefits offered by this job

Annual leave 29 days

Flexible working

Gym discount

Pension scheme

Town Hall base

Job summary

Fylde Council is seeking a Customer Services Officer to work in a busy call centre and at the front desk, handling enquiries across a wide range of council services. You will resolve issues by taking ownership and using IT systems to process information, aiming to first contact as many enquiries as possible.

The role requires strong customer service delivery, adaptability and the ability to manage potentially challenging situations, within a supportive team.

Qualifications

• Proven experience in a customer-focused environment.
• Ability to interpret and respond to a range of customer enquiries.
• Strong IT system navigation and data handling skills.
• Excellent teamwork and de-escalation abilities.

Responsibilities

• Work in a busy, challenging call centre environment.
• Assist face to face customers at the counter with enquiries.
• Fully resolve enquiries by taking ownership and action.
• Use IT systems to process information from customers.
• Identify recurring issues and suggest service improvements.

Skills

Customer service

Communication

IT literacy

Job description

Fylde Council is seeking a Customer Services Officer to work in a busy call centre and at the front desk, handling enquiries across a wide range of council services. You will resolve issues by taking ownership and using IT systems to process information, aiming to first contact as many enquiries as possible.

The role requires strong customer service delivery, adaptability and the ability to manage potentially challenging situations, within a supportive team.