Customer Service/Contact Centre Advisor

Mpeople Recruitment; Burnley; Hybrid; GBP 25,000 - 28,000; Full time

Benefits offered by this job

Hybrid working after training

Excellent paid annual leave 28 days up

Job summary

Mpeople Recruitment is seeking a Customer Service/Contact Centre Advisor in Burnley on a temporary 6-12 month contract. You will work Monday to Friday, 8.30 AM to 5.30 PM, total 37.5 hours, with hybrid working 3 days in the office per week once competence and manager approval are given.

The role involves handling inbound calls for technical enquiries, resolving issues, guiding customers, taking payments by phone, and updating records in the internal system while ensuring GDPR compliance.

Qualifications

• Experience in a service delivery environment is essential.
• Proficient with digital applications and MS Office.
• Able to work under pressure and meet deadlines.

Responsibilities

• Handle inbound calls regarding technical enquiries.
• Resolve customer concerns promptly and professionally.
• Take payments over the phone and update customer records.
• Provide accurate information and guidance while ensuring GDPR compliance.
• Support in monitoring device status and reporting issues to managers.
• Maintain high quality communication to manage expectations.

Skills

Customer service

Telephone handling

Attention to detail

Communication skills

Problem solving

Organised

Flexible attitude

Tools

Microsoft Office

CRM systems

Job description

Job Role: Customer Service/Contact Centre Advisor

Location: Burnley

Job Type: Temporary 6 - 12 Month Contract (Reviewed)

Working Pattern: Monday - Friday / Between the hours of 8.30AM - 5.30PM / 37.5 Hours

Pay Rate: £12.71 per hour increasing to £14.27, amazing benefits including excellent paid annual leave 28 days rising to 36 after 12 weeks

Hybrid working 3 days in the office per week can be achieved once competence and confidence is gained and the Manager approves hybrid working to commence.

***DBS required***

Duties:

• Receiving inbound calls regarding technical enquiries
• Manage the timely resolution of customer concerns
• Providing advice and guidance
• Taking payments over the phone
• Updating customer details on the internal bespoke system
• Contacting customers regarding alerts on their account
• Assist in the monitoring of device status' and problem solving to resolve device malfunctions
• Produce and despatch personalised customer communications being fully compliant to GDPR
• Security checks over the phone with customers
• Manage customer and colleague expectations through good quality communication
• Closing down alerts on the system
• Providing information for reports to team leaders / managers
• Other duties as outlined by line manager

Key Skills:

• Previous experience of working in a service delivery environment is essential
• Extensive use of digital applications including (but not restricted to) database based applications and Microsoft office
• Attention to detail is essential
• Ability to work under pressure and act decisively
• Ability to communicate with members of the public and have the ability to defuse situations
• A flexible can-do attitude and professional
• Excellent communicator, written and verbal
• Must be efficient and organised with the ability to prioritise tasks and meet strict deadlines
• Working to targets