Customer Care Advisor - Multichannel Retail Dynamo

Frasers Group; Mansfield; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Frasers Champion

Retail Reconnect

Fearless 1200

Frasers Fit

Retail Trust

Job summary

Frasers Group in the United Kingdom is seeking a Customer Care professional to manage customer contacts across Web Chat, Social Media, email and Telephony, working both independently and as part of a team.

You will liaise with stores, couriers and the distribution warehouse to ensure the customer experience is the best it can be, using clear verbal and written communication and a proactive, problem-solving approach.

Qualifications

• Excellent written, verbal and presentation skills.
• Passionate about providing exceptional customer service, going the extra mile to create positive experiences for our valued customers.
• Excellent PC literacy and a working knowledge of Microsoft packages.
• Ability to work well under pressure and multitaskAbility to pay close attention to detail and not scared to challenge the norm and think outside the box.
• Natural ability to work independently within an established team.
• Show respect to others in a positive manner and build strong working relationships.
• Strong team player and role model, capable of gaining trust from your team and peers.
• Enthusiastic, positive, resourceful and resilient.

Responsibilities

• Provide excellent and personable Customer Care to Frasers Group customers through all available channels.
• Work with the highest standard of verbal and written communication and utilise an agile and nimble approach to each customer’s needs.
• Log, record and resolve customer contacts and issues in an efficient and professional manner across all functions within Frasers Group.
• Take ownership of customer contacts and complaints and liaise with various departments, creating rapport with Store management and other Frasers Group functions to reach best resolutions and through that actively promote best practice.
• Take action on customer feedback to recover potentially lost customers and/or resolve concerns.

Skills

Written communication

Verbal communication

Presentation skills

Customer service mindset

Teamwork

Attention to detail

Independent work

Respectful behavior

Tools

Microsoft Office

Job description

Frasers Group in the United Kingdom is seeking a Customer Care professional to manage customer contacts across Web Chat, Social Media, email and Telephony, working both independently and as part of a team.

You will liaise with stores, couriers and the distribution warehouse to ensure the customer experience is the best it can be, using clear verbal and written communication and a proactive, problem-solving approach.