Multichannel Customer Experience Advisor

Hawes and Curtis; Greater London; On-site; GBP 22,000 - 28,000; Full time

Job summary

Hawes and Curtis is seeking a Customer Service Associate to engage with customers across telephone, email, social media, and Trustpilot. You will provide a consistently high level of service and a positive buying experience, requiring polished written communication and a professional telephone manner.

The role emphasizes accuracy in documenting interactions in the CRM, collaboration with internal teams, and a proactive approach to improving customer satisfaction in a fast-paced fashion retail

Qualifications

• Experience in customer service, preferably in retail or fashion.
• Strong written and verbal communication skills.
• Able to multitask and manage time in a fast-paced environment.
• Familiar with CRM systems and customer support tools.
• Detail-oriented with problem-solving mindset.
• Flexible availability, including weekends/peak periods.

Responsibilities

• Respond to customer inquiries via email, chat, phone, and social media.
• Assist customers with orders, returns, exchanges, and product information.
• Resolve complaints professionally.
• Maintain knowledge of products, promotions, and company policies.
• Collaborate with logistics, marketing, and e-commerce to resolve issues.
• Document customer interactions in the CRM system.
• Identify opportunities to improve customer experience and provide feedback.

Skills

Customer service

Written communication

Verbal communication

Multitasking

Problem solving

Time management

Tools

CRM systems

Support tools

Job description

Hawes and Curtis is seeking a Customer Service Associate to engage with customers across telephone, email, social media, and Trustpilot. You will provide a consistently high level of service and a positive buying experience, requiring polished written communication and a professional telephone manner.

The role emphasizes accuracy in documenting interactions in the CRM, collaboration with internal teams, and a proactive approach to improving customer satisfaction in a fast-paced fashion retail