Multichannel Customer Experience Advisor

Harrods; City of Westminster; On-site; GBP 21,000 - 27,000; Full time

Job summary

Harrods in London is seeking a Customer Service Advisor for the Contact Centre. You will be personable and empathetic while listening to customers to handle complex queries and find solutions across email, telephone, livechat, WhatsApp and social media.

You will accurately capture the reasons for contact, work with colleagues to deliver the right solution, and take ownership to resolve queries to a high standard in line with Harrods Values.

Qualifications

• Personable and empathetic approach to customer interactions.
• Strong communication skills across multiple channels.

Responsibilities

• Handle customer queries across email, telephone, livechat, WhatsApp and social media.
• Aim to resolve queries at first contact and minimise follow-ups.
• Capture reasons for contact to help the business identify improvement opportunities.
• Take ownership and resolve queries to a high standard in line with Harrods Values.

Skills

Empathy

Communication

Tools

Email

Live chat

WhatsApp

Telephone

Job description

Harrods in London is seeking a Customer Service Advisor for the Contact Centre. You will be personable and empathetic while listening to customers to handle complex queries and find solutions across email, telephone, livechat, WhatsApp and social media.

You will accurately capture the reasons for contact, work with colleagues to deliver the right solution, and take ownership to resolve queries to a high standard in line with Harrods Values.