Multichannel Customer Service Advisor

HARRODS; Greater London; On-site; GBP 21,000 - 27,000; Full time

Job summary

Harrods is seeking a personable Customer Service Advisor for its Contact Centre. You will listen to customers across email, phone, live chat, WhatsApp and social media, handling complex queries with empathy and accuracy.

You will work to resolve issues at first contact, capture reasons for contact to help the business improve, collaborate with colleagues across teams, and strive to meet KPI targets for quality and productivity while creating memorable customer experiences.

Responsibilities

• Handle customers' complex queries across multiple channels (email, telephone, live chat, WhatsApp, social media).
• Resolve queries on first contact where possible, minimising follow-up contacts.

Job description

Harrods is seeking a personable Customer Service Advisor for its Contact Centre. You will listen to customers across email, phone, live chat, WhatsApp and social media, handling complex queries with empathy and accuracy.

You will work to resolve issues at first contact, capture reasons for contact to help the business improve, collaborate with colleagues across teams, and strive to meet KPI targets for quality and productivity while creating memorable customer experiences.