Multichannel Customer Experience Specialist

Vintage Cash Cow; Morley; On-site; GBP 24,000 - 29,000; Full time

Job summary

Vintage Cash Cow is seeking a Customer Experience Agent (Multichannel) based at Trimble Offices, Morley, to support customers across phone, email, webchat and other digital channels. You will resolve inquiries, provide clear information about services, and maintain accurate case notes throughout the customer journey.

We value strong communication, problem-solving, ownership, and a calm, customer-focused approach to ensure a consistently excellent experience and data‑protection compliance.

Qualifications

• Experience in a customer-facing role
• Strong written and verbal communication skills
• Ability to handle difficult conversations and resolve issues

Responsibilities

• Respond to customer enquiries across phone, email, webchat and other channels
• Provide clear information about services and processes
• Listen to customer concerns and identify information needed to resolve
• Handle difficult conversations professionally and de-escalate where needed
• Keep customers informed of investigation status and next steps
• Take ownership from initial contact to resolution wherever possible
• Investigate issues using available systems and escalate when needed
• Collaborate with colleagues to resolve complex cases and follow through on actions
• Maintain clear, accurate case notes and manage multiple conversations efficiently
• Navigate multiple systems and protect customer data while meeting quality standards

Skills

Customer service

Multichannel support

CRM systems

De-escalation

Problem solving

Communication skills

Tools

CRM systems

Job description

Vintage Cash Cow is seeking a Customer Experience Agent (Multichannel) based at Trimble Offices, Morley, to support customers across phone, email, webchat and other digital channels. You will resolve inquiries, provide clear information about services, and maintain accurate case notes throughout the customer journey.

We value strong communication, problem-solving, ownership, and a calm, customer-focused approach to ensure a consistently excellent experience and data‑protection compliance.