Customer Service Advisor

Hawes and Curtis; Greater London; Sur place; GBP 22 000 - 28 000; Plein temps

Résumé du poste

Hawes and Curtis is seeking a Customer Service Associate to engage with customers across telephone, email, social media, and Trustpilot. You will provide a consistently high level of service and a positive buying experience, requiring polished written communication and a professional telephone manner.

The role emphasizes accuracy in documenting interactions in the CRM, collaboration with internal teams, and a proactive approach to improving customer satisfaction in a fast-paced fashion retail

Qualifications

• Experience in customer service, preferably in retail or fashion.
• Strong written and verbal communication skills.
• Able to multitask and manage time in a fast-paced environment.
• Familiar with CRM systems and customer support tools.
• Detail-oriented with problem-solving mindset.
• Flexible availability, including weekends/peak periods.

Responsabilités

• Respond to customer inquiries via email, chat, phone, and social media.
• Assist customers with orders, returns, exchanges, and product information.
• Resolve complaints professionally.
• Maintain knowledge of products, promotions, and company policies.
• Collaborate with logistics, marketing, and e-commerce to resolve issues.
• Document customer interactions in the CRM system.
• Identify opportunities to improve customer experience and provide feedback.

Connaissances

Customer service

Written communication

Verbal communication

Multitasking

Problem solving

Time management

Outils

CRM systems

Support tools

Description du poste

The Role

We are looking for a Customer Service Associate to engage with our customers across multiple channels, including telephone, email, social media, and Trustpilot.

We are looking for a candidate that will provide a consistently high level of service, ensuring a seamless and positive experience for all customers. The role requires exceptional written communication skills, a professional telephone manner, and strong interpersonal abilities.

Responsibilities & Duties

• Respond promptly to customer inquiries via email, chat, phone, and social media
• Assist customers with orders, returns, exchanges, and product information
• Resolve customer complaints efficiently while maintaining a professional tone
• Maintain up-to-date knowledge of products, promotions, and company policies
• Collaborate with internal teams (logistics, marketing, e-commerce) to resolve issues
• Accurately document customer interactions in the CRM system
• Identify opportunities to improve customer experience and provide feedback

Requirements

• Previous experience in customer service, preferably in retail or fashion
• Strong written and verbal communication skills
• Ability to multitask and manage time effectively in a fast-paced environment
• Familiarity with CRM systems and customer support tools
• Problem-solving mindset with attention to detail
• Flexible availability, including weekends or peak retail periods

Personal Attributes:

• Collaborative and clear communicator
• Detail-oriented with strong prioritisation