Multichannel Contact Centre Coordinator (Hybrid)

Nuffield Health; Epsom and Ewell; Hybrid; GBP 25,000; Full time

Job summary

A leading healthcare charity is seeking a Contact Centre Coordinator at their Epsom Support Centre. This full-time role involves handling customer contacts through various channels and ensuring a seamless customer experience. Candidates should have exceptional communication skills and experience in a customer-facing role. The position offers a hybrid working model and a benefits package including fitness rewards and discounts. Start your application today and join a team that values you.

Benefits

Free gym membership

Health assessments

Retail discounts

Pension options

Qualifications

• Passionate about customer service with a good standard of English.
• Strong experience in customer-facing roles.
• Ability to prioritize and manage workload in a fast-paced environment.

Responsibilities

• Handle all customer contacts expertly.
• Utilize various channels including calls, emails, and social media.
• Ensure seamless customer journeys.
• Deliver excellent customer service consistently.
• Adapt to a hybrid working model as needed.

Skills

Excellent verbal communication skills

Customer-focused attitude

Logical approach

Experience in a customer-facing role

Job description

A leading healthcare charity is seeking a Contact Centre Coordinator at their Epsom Support Centre. This full-time role involves handling customer contacts through various channels and ensuring a seamless customer experience. Candidates should have exceptional communication skills and experience in a customer-facing role. The position offers a hybrid working model and a benefits package including fitness rewards and discounts. Start your application today and join a team that values you.