Multi-Unit General Manager: Lead Teams & Hospitality Excellence

SSP; Old Warren; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Discounted meals on shift

Colleague discount

Friends & Family discount

Flexible working

Management bonus

Digital GP access

Wellbeing support

Life assurance

Apprenticeships

Share incentive plan

Job summary

SSP is seeking an inspirational Multi-Unit General Manager to lead Cafe Local, AMT Coffee and Whistlestop units at Royal Berkshire Hospital. You will recruit and train teams, develop leadership skills, and drive exceptional customer service and operational excellence across brands.

You will coach teams on product knowledge, manage trade activity to grow sales, and ensure hours and resources align with demand while maintaining safety and compliance.

Qualifications

• Leadership and people management experience.
• Experience training and developing teams.
• Track record of delivering operational excellence.

Responsibilities

• Recruit and train teams to deliver exceptional service and capability.
• Coach teams on product knowledge and brand standards.
• Lead trade activity to grow sales and maximise profit.
• Plan resources and schedules to meet customer demand and resolve issues.
• Ensure units comply with internal policies and safety standards.
• Build strong relationships with clients and partners.

Skills

Leadership

Staff Training

Ops Excellence

Customer Focus

Stakeholder Mgmt

Job description

SSP is seeking an inspirational Multi-Unit General Manager to lead Cafe Local, AMT Coffee and Whistlestop units at Royal Berkshire Hospital. You will recruit and train teams, develop leadership skills, and drive exceptional customer service and operational excellence across brands.

You will coach teams on product knowledge, manage trade activity to grow sales, and ensure hours and resources align with demand while maintaining safety and compliance.