Multi-Unit Café General Manager – Lead & Grow Teams

SSP Group; Lancashire; On-site; GBP 31,000 - 41,000; Full time

Benefits offered by this job

Discounted meals

Colleague discount 50%

Friends & Family discount 20%

Digital health access

Wellbeing support

Diversity networks

Life assurance

Development opportunities

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Job summary

SSP Group is seeking a Multi Unit General Manager for Cafe Local at Blackpool & Preston Stations. Lead teams across units, delivering exceptional service and operational excellence in a travel retail environment.

You will recruit, train, and coach staff, drive trade activity to maximise revenue, and ensure compliance with safety and brand standards while managing stakeholder relationships.

Responsibilities

• Recruit and train the best people for your teams, developing their leadership and operational skills.
• Coach teams to be passionate and knowledgeable about products, delivering the right range and service.
• Lead trade activity to grow sales and maximise profit.
• Plan and deliver Change Plans and resource-planned activities to meet customer demand and resolve root causes.
• Ensure units follow internal guidelines and safety standards.
• Build strong stakeholder relationships with clients and partners.
• Coach teams on safety tools to keep the workplace secure and compliant.

Job description

SSP Group is seeking a Multi Unit General Manager for Cafe Local at Blackpool & Preston Stations. Lead teams across units, delivering exceptional service and operational excellence in a travel retail environment.

You will recruit, train, and coach staff, drive trade activity to maximise revenue, and ensure compliance with safety and brand standards while managing stakeholder relationships.