Multi-Unit General Manager — Food & Travel Leader

SSP; West of England; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Discounted meals on shift

Colleague discount - up to 50%

Friends & Family discount up to 20%

Access to digital GPs, 24/7 helpline

Wellbeing support and family friendly

Life assurance

Apprenticeships and ongoingvelopment

Share incentive plan (SIP)

Job summary

SSP is seeking an inspirational General Manager to lead teams across Upper Crust and Cafe Local at Bristol Parkway and Bristol Coach & Bus Station. You will drive exceptional customer service, operational excellence and people development in a fast-paced travel hub.

You will recruit and train staff, optimise product ranges, manage trade activity to grow sales and protect profits, and ensure compliance with safety and legal standards across multiple units.

Qualifications

• Experience leading multi-unit operations.
• Strong leadership and team development能力
• Customer service excellence in fast-paced travel environments.

Responsibilities

• Recruit and train the best people for your teams, ensuring they have the capability to deliver above and beyond in their role by developing their operational and leadership skills.
• Coach your teams to be passionate and knowledgeable about the products in your units, building its brand and providing customers with the right range, quality, and service to ensure they keep coming back.
• Lead your teams in the driving of trade activity and use your expertise and knowledge to grow sales and maximise profit.
• Lead and build your teams knowledge to deliver and sustain business Change Plans and resource-planned activities ensuring that hours are worked when and where these would most benefit customers, and to identify and resolve root cause issues, with sustainable solutions and continual reviews.
• Ensure the units are in line with the guidance provided by internal systems.
• Build strong stakeholder management and trusted relationships and with our clients and partners.
• The safety of your colleagues is your top priority, and you ensure your units are always trading legally by coaching the team to use all security tools available to provide a safer place to work.

Job description

SSP is seeking an inspirational General Manager to lead teams across Upper Crust and Cafe Local at Bristol Parkway and Bristol Coach & Bus Station. You will drive exceptional customer service, operational excellence and people development in a fast-paced travel hub.

You will recruit and train staff, optimise product ranges, manage trade activity to grow sales and protect profits, and ensure compliance with safety and legal standards across multiple units.