Multi-Unit Café GM: Inspire Teams, Elevate Service

SSP; Reading; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Meal on shift

Colleague discount 50%

Friends & Family discount 20%

Digital GPs

Wellbeing support

Diversity networks

Life assurance

Development opportunities

SIP share plan

Job summary

SSP seeks a dynamic Multi-Unit General Manager to lead Cafe Local, AMT Coffee and Whistlestop units at Royal Berkshire Hospital. You will recruit, train and coach teams to deliver exceptional customer service and operational excellence across busy locations.

You will drive trade, manage hours and resources, and maintain strong stakeholder relationships while ensuring safety and compliance with brand standards. Salary is competitive with benefits.

Responsibilities

• Recruit and train the best people for your teams to deliver above and beyond in their role.
• Coach teams to be passionate and knowledgeable about the products, building the brand and providing customers with the right range, quality and service.
• Lead teams to drive trade activity and grow sales while maximising profit.
• Plan resources and schedules to ensure hours align with customer demand and identify root causes for sustainable solutions.
• Ensure units comply with internal guidance and safety practices.
• Build strong stakeholder relationships with clients and partners.
• Prioritize safety and security in every shift and coaching how to use tools accordingly.

Skills

Leadership

Retail management

Training coaching

Customer service

Tools

POS system

Staff scheduling

Job description

SSP seeks a dynamic Multi-Unit General Manager to lead Cafe Local, AMT Coffee and Whistlestop units at Royal Berkshire Hospital. You will recruit, train and coach teams to deliver exceptional customer service and operational excellence across busy locations.

You will drive trade, manage hours and resources, and maintain strong stakeholder relationships while ensuring safety and compliance with brand standards. Salary is competitive with benefits.