Multi-Unit Café General Manager: Lead Growth & Service

SSP UK & Ireland; Reading; Presencial; GBP 35.000 - 40.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Discounted meal on shift

Colleague discount - up to 50%

Friends & Family discount up to 20% (T

Flexible working

Management bonus scheme

Access to digital GPs, 24/7 helpline

Wellbeing support and family friendly/

Life assurance

Apprenticeships and ongoing develop..

Share incentive plan (SIP)

Descripción de la vacante

SSP UK & Ireland is seeking a Multi-Unit General Manager to lead Cafe Local, AMT Coffee & Whistlestop at Royal Berkshire Hospital in Reading. You will drive operational excellence, people development and guest experience, with accountability for multiple units and brand standards.

You’ll recruit and coach teams, manage trade activity to grow sales and profits, ensure legal compliance and safety, and collaborate with stakeholders.

Responsabilidades

• Recruit and train the best people for your teams, ensuring they have the capability to deliver above and beyond in their role by developing their operational and leadership skills.
• Coach your teams to be passionate and knowledgeable about the products in your units, building its brand and providing customers with the right range, quality, and service to ensure they keep coming back.
• Lead your teams in the driving of trade activity and use your expertise and knowledge to grow sales and maximise profit.
• Lead and build your teams knowledge to deliver and sustain business Change Plans and resource-planned activities ensuring that hours are worked when and where these would most benefit customers, and to identify and resolve root cause issues, with sustainable solutions and continual reviews.
• Ensure the units are in line with the guidance provided by internal systems.
• Build strong stakeholder management and trusted relationships and with our clients and partners.
• The safety of your colleagues is your top priority, and you ensure your units are always trading legally by coaching the team to use all security tools available to provide a safer place to work.

Descripción del empleo

SSP UK & Ireland is seeking a Multi-Unit General Manager to lead Cafe Local, AMT Coffee & Whistlestop at Royal Berkshire Hospital in Reading. You will drive operational excellence, people development and guest experience, with accountability for multiple units and brand standards.

You’ll recruit and coach teams, manage trade activity to grow sales and profits, ensure legal compliance and safety, and collaborate with stakeholders.