General Manager

SSP; Reading; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Meal on shift

Colleague discount 50%

Friends & Family discount 20%

Digital GPs

Wellbeing support

Diversity networks

Life assurance

Development opportunities

SIP share plan

Job summary

SSP seeks a dynamic Multi-Unit General Manager to lead Cafe Local, AMT Coffee and Whistlestop units at Royal Berkshire Hospital. You will recruit, train and coach teams to deliver exceptional customer service and operational excellence across busy locations.

You will drive trade, manage hours and resources, and maintain strong stakeholder relationships while ensuring safety and compliance with brand standards. Salary is competitive with benefits.

Responsibilities

• Recruit and train the best people for your teams to deliver above and beyond in their role.
• Coach teams to be passionate and knowledgeable about the products, building the brand and providing customers with the right range, quality and service.
• Lead teams to drive trade activity and grow sales while maximising profit.
• Plan resources and schedules to ensure hours align with customer demand and identify root causes for sustainable solutions.
• Ensure units comply with internal guidance and safety practices.
• Build strong stakeholder relationships with clients and partners.
• Prioritize safety and security in every shift and coaching how to use tools accordingly.

Skills

Leadership

Retail management

Training coaching

Customer service

Tools

POS system

Staff scheduling

Job description

Multi Unit General Manager – Cafe Local, AMT Coffee & Whistlestop @ Royal Berkshire Hospital

If you're passionate about food and travel, you've come to the right place. We are the Global food travel experts, and we have something delicious for everyone. Whether you're flying, taking a train, or just passing by, we have the best food and drink options for you.

As a Multi-Unit General Manager, you'll be rewarded with a competitive salary of £35,000 p.a. and enjoy:

• Discounted meal on shift
• Colleague discount - up to 50%
• Friends & Family discount up to 20% (T&C apply)
• Access to digital GPs, 24/6 helpline for you & family
• Wellbeing support and family friendly leave
• Variety of networks to support you, Neurodiversity, LGBTQ+ and many more
• Life assurance
• Apprenticeships and ongoing development opportunities
• Share incentive plan (SIP)

We're looking for an inspirational leader to lead our teams at Starbucks & other SSP catering brand units. You'll have the opportunity to make a difference every day, as you lead your team and business to deliver exceptional customer service and operational excellence.

• Recruit and train the best people for your teams, ensuring they have the capability to deliver above and beyond in their role by developing their operational and leadership skills.
• Coach your teams to be passionate and knowledgeable about the products in your units, building its brand and providing customers with the right range, quality, and service to ensure they keep coming back.
• Lead your teams in the driving of trade activity and use your expertise and knowledge to grow sales and maximise profit.
• Lead and build your teams knowledge to deliver and sustain business Change Plans and resource-planned activities ensuring that hours are worked when and where these would most benefit customers, and to identify and resolve root cause issues, with sustainable solutions and continual reviews.
• Ensure the units are in line with the guidance provided by internal systems.
• Build strong stakeholder management and trusted relationships and with our clients and partners.
• The safety of your colleagues is your top priority, and you ensure your units are always trading legally by coaching the team to use all security tools available to provide a safer place to work.

SSP are proud to be an equal opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.

Start the best part of your journey with us!