Multi-Trade Operative

Sanctuary Group; Sutton Coldfield; On-site; GBP 36,000 - 37,000; Full time

Benefits offered by this job

25 days annual leave

Pension scheme with employer contrib.

Life Assurance

Employee Advice Service

Job summary

The role involves lone and team work, an on-call rota, and a company van with power tools. You will report on job progress and maintain stock, ensuring high levels of customer service and safety compliance.

Qualifications

• Attain NVQ Level 2 in a core trade (carpentry or electrical).
• Plumbing Level 3 with WRAS if required during interview.
• CSCS cards not accepted as copies. Bring original certifications.

Responsibilities

• Attend occupied properties to carry out routine repairs, fault fixing and maintenance within Social Housing.
• Provide timely updates on progress and inform customers of outcomes.
• Maintain van stock levels and restock as needed for efficient repairs.
• Offer out-of-hours cover via a call-out rota and work with the team to complete tasks.

Skills

Customer service

Communication skills

Health and safety awareness

Time management

Driving licence

Education

NVQ Level 2 in carpentry or electrical

Plumbing Level 3 with WRAS (if applicable)

Job description

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Sutton Coldfield, West Midlands, GB, B76 1AL

Department: Property Services

Operation: Sanctuary Property Services

Closing Date: 07/10/2026

Requisition: 229978

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Multi-Trade Operative

Telford - covering sites across Midlands

£35,579 - £37,452 per year

40 hours per week – Monday to Friday, 8:00am – 16:30pm

We have an opportunity for a Multi-Trade Operative to join our Operations Response team based in the Midlands and Shropshire areas. Covering sites across the Telford and Shropshire areas you will be responsible for carrying out repairs to occupied properties, ranging from a leaking tap to changing baths, changing a door handle to hanging a new door. The team also carry out external repairs including fencing and groundworks and vinyl floor laying.

The role will include lone and team working, and you will also be required to be on an emergency call out rota. A company van and power tools will be provided for business use along with training as and when needed.

The role of Multi-Trade Operative will include:

• Attending occupied properties to carry out routine repairs, fault fixing and maintenance duties within Social Housing
• Resolving problems or set into motion the means of resolution, ensuring customers are kept informed
• Maintaining a suitable van stock level and restocking these when needed
• Providing accurate and timely information on the progress of works that is easily understood by the customer
• Providing out of hours cover via a call out rota

Skills and experiences:

• To ensure full compliance with Building Safety legislation, candidates applying for this role must be qualified to or undertaking NVQ Level 2 in a core subject (carpentry, electrical. If Plumbing Level 3 is required, Unvented - G3 Certificate and Water Regulations (WRAS). As part of the interview process, candidates will be required to bring with them the original certification verifying proof of their qualifications. Copies and CSCS cards will not be accepted
• Awareness of health and safety regulations and working legislation
• Skills in some of the following disciplines – Plumbing, Carpentry and Joinery, kitchen and bathroom installations, UPVC door and window fitting
• Excellent customer service and communication skills
• Ability to priorities workloads, work to deadlines and plan ahead
• This role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK driving licence

About us

We provide in-house repairs and maintenance for a wide range of properties, as part of a not-for-profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Wellbeing support and tools
• Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• £35,579 per annum (rising to £37,452 per annum after 12 months, subject to satisfactory performance)

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

We work closely with the Home Office in order to prevent unlawful working.
A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.