Multi-Trade Operative

Sanctuary Group; Ipswich; Hybrid; GBP 36,000 - 37,000; Full time

Benefits offered by this job

25 days annual leave

Pension with employer contributions

Life Assurance

Employee Advice Service

Cycle to Work scheme

Voluntary health plans

Wellbeing support

Staff Networks for inclusion

Salary £35,579–£37,452 per year

Job summary

Sanctuary Group is expanding its Rapid Response team in Ipswich to cover the East region. The Multi-Trade Operative will handle windows, doors, kitchens and general repairs, supported by a company van and tools.

Role requires NVQ Level 2 in carpentry or electrical, with relevant certifications. You will work in a team of 20 with lone working opportunities, and driving is required for company business.

Qualifications

• Must be NVQ Level 2 in a core subject (carpentry or electrical) with original certification; if plumbing Level 3, WRAS certification may be required.
• Recent experience in a similar role.
• Ability to analyse and diagnose problems and implement effective solutions.
• Knowledge of health and safety legislation.
• Proficient with PC-based systems and PDA scheduling.
• Full UK driving licence to drive the company vehicle.

Responsibilities

• Carry out construction, fault fixing and maintenance in line with contract specifications.
• Provide accurate progress information and maintain clear daily records.
• Respond promptly to complaints and service issues to meet customer expectations.
• Resolve problems and inform customers in line with processes and contracts.
• Maintain tools and equipment in good condition and manage stock.

Skills

PC literacy

Driving licence

Diagnostic skills

Health and safety knowledge

Education

NVQ Level 2 in Carpentry or Electrical

Job description

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organization where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status.

Multi-Trade Operative - Rapid Response Team

Ipswich - covering the East region

£35,579 - £37,452 per year

40 hours per week - Monday to Friday - 8:00am to 5:00pm

We are expanding our Rapid Response team in Ipswich and have new opportunities for Multi-Trade Operatives. You will be working in a team of 20 mostly lone working with team working opportunities. Jobs required would be to install new windows, doors, kitchens, bathrooms and general repairs where required. With a mix of skills and qualifications you would be required to cover all aspects of building repairs and maintenance. You will be provided with a company van and tools.

The role of Multi-Trade Operative will include:

• Carrying out construction, fault fixing and maintenance duties in accordance with contract and service specifications
• Providing accurate and timely information on progress and advice that is easily understood by the customer and ensure accurate daily work records are completed
• Responding positively to complaints and breakdowns in service delivery to meet customer expectations in accordance with contract and service specifications
• Resolving problems or set into motion the means of resolution, ensuring customers are kept informed in line with agreed processes and within contract and service specifications
• Ensuring tools and equipment are maintained in good condition and stocks are replenished as needed, in accordance with the agreed requisition procedures and budgets

Skills and experiences:

• To ensure full compliance with Building Safety legislation, candidates applying for this role must be qualified to or undertaking NVQ Level 2 in a core subject (carpentry, electrical. If Plumbing Level 3 is required, Unvented - G3 Certificate and Water Regulations (WRAS). As part of the interview process, candidates will be required to bring with them the original certification verifying proof of their qualifications. Copies and CSCS cards will not be accepted
• Recent experience of undertaking a similar role
• Working experience of analysing and diagnosing problems and implementing effective solutions
• Working knowledge of the application of Health and Safety legislation
• PC literate and able to use and update computerised systems (including PDA) for work scheduling
• This role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK driving licence

About us

We provide in-house repairs and maintenance for a wide range of properties, as part of a not-for-profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave plus public holidays
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Wellbeing support and tools
• Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• £35,579 per annum (rising to £37,452 per annum after 12 months, subject to satisfactory performance)

We work closely with the Home Office in order to prevent unlawful working.

A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.

Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.