Multi-Trade Operative

Sanctuary Group; Ipswich; Hybrid; GBP 36,000 - 37,000; Full time

Benefits offered by this job

25 days annual leave (rising to 30)

Pension scheme with employer contrib.

Life Assurance

Employee Advice Service

Cycle to Work scheme

Wellbeing support

Staff Networks

Job summary

Sanctuary Group in Ipswich is hiring a Multi-Trade Operative to maintain properties across the East region. You will perform repairs on windows, doors, kitchens, bathrooms, and floors, and require basic plumbing and vinyl flooring experience.

You will work as part of a team and independently as needed, with a 40-hour week (Mon-Fri, 8:00-16:30). The role requires NVQ Level 2 in carpentry/electrical (or currently undertaking), with WRAS/G3 if plumbing is needed; plus full UK driving licence and PC

Qualifications

• NVQ Level 2 in carpentry or electrical, or undertaking.
• Plumbing Level 3 with G3 certificate and WRAS if required.
• Experience in a similar maintenance role.
• Ability to diagnose problems and implement solutions.
• Knowledge of Health and Safety legislation.
• LDV driving with full UK licence, and use of PDA.

Responsibilities

• Carry out maintenance, fault fixing and repairs per contract specs.
• Provide progress updates and accurate daily records.
• Respond to complaints and service disruptions promptly.
• Resolve issues and keep customers informed per processes.
• Maintain tools/equipment and manage stock per procedures.

Skills

PC literacy

Driving licence

Health & Safety knowledge

Problem solving

Education

NVQ Level 2 in Carpentry/Electrical

Plumbing Level 3 (G3/WRAS) if required

Tools

PDA

Computerised scheduling

Job description

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Ipswich – covering the East region

£35,579 - £37,452 per year

40 hours per week – Monday to Friday – 8:00am to 4:30pm

We have an opportunity for a Multi-Trade Operative to join our team based in Ipswich. This role sits in the East region D2D team, working out of the Ipswich office. This will require working as part of a team as well as lone working, and you will be required to carry out general maintenance on our properties in the East including installing windows, composite doors, residential doors, kitchens, bathrooms and LAS wet rooms and fencing. You will need experience in basic plumbing and laying vinyl floors.

The role of Multi-Trade Operative will include:

• Carrying out construction, fault fixing and maintenance duties in accordance with contract and service specifications


• Providing accurate and timely information on progress and advice that is easily understood by the customer and ensure accurate daily work records are completed


• Responding positively to complaints and breakdowns in service delivery to meet customer expectations in accordance with contract and service specifications


• Resolving problems or set into motion the means of resolution, ensuring customers are kept informed in line with agreed processes and within contract and service specifications


• Ensuring tools and equipment are maintained in good condition and stocks are replenished as needed, in accordance with the agreed requisition procedures and budgets

Skills and experiences:

• To ensure full compliance with Building Safety legislation, candidates applying for this role must be qualified to or undertaking NVQ Level 2 in a core subject (carpentry, electrical. If Plumbing Level 3 is required, Unvented - G3 Certificate and Water Regulations (WRAS). As part of the interview process, candidates will be required to bring with them the original certification verifying proof of their qualifications. Copies and CSCS cards will not be accepted


• Recent experience of undertaking a similar role


• Working experience of analysing and diagnosing problems and implementing effective solutions


• Working knowledge of the application of Health and Safety legislation


• PC literate and able to use and update computerised systems (including PDA) for work scheduling


• This role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK driving licence

About us

We provide in-house repairs and maintenance for a wide range of properties, as part of a not-for-profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays


• A pension scheme with employer contributions from Sanctuary


• Life Assurance


• Employee Advice Service including counselling


• Cycle to Work scheme


• Voluntary health plans


• Wellbeing support and tools


• Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues


• £35,579 per annum (rising to £37,452 per annum after 12 months, subject to satisfactory performance)

We work closely with the Home Office in order to prevent unlawful working.
A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.