Caretaker

Sanctuary Group; Eaton Park; On-site; GBP 26,000 - 28,000; Full time

Benefits offered by this job

25 days annual leave

Pension scheme with employer contrib.

Life Assurance

Employee Advice Service

Job summary

Sanctuary Group is looking for a Caretaker to join our Property Services team in Stoke On Trent, delivering effective estate maintenance and responsive repairs to support our customers and internal clients.

You will be part of a larger team of caretakers and multi-trade operatives, performing cleaning, basic repairs, and grounds maintenance, with duties spanning from void property cleans to safety compliance.

Qualifications

• Able to demonstrate a competent level of numeracy and literacy.
• Experience in erecting fencing, making gates, laying paving, block paving, installing drains.
• Experience in a similar role or completing similar tasks.
• Practical experience of carrying out risk assessments.
• Knowledge of Control of Substances Hazardous to Health (COSHH) guidelines.
• Basic communication skills for reading written instructions and updating records.
• Working knowledge of Health and Safety legislation.
• To drive a company vehicle, a full valid UK driving licence is required.

Responsibilities

• Providing an effective estate maintenance service by undertaking caretaking, cleaning, basic repair and grounds maintenance duties.
• Providing accurate and timely information on progress and advice that is easily understood by the customer and ensure accurate daily work records.
• Carrying out risk assessments to identify and report any potential maintenance issues to ensure a safe environment is maintained and to support planned maintenance programmes.
• Ensuring tools and equipment are maintained in good condition and used in line with policies and procedures and relevant regulations, reporting faults, hazards and inappropriate practice promptly, to ensure a safe living and working environment.
• Ensuring all supplies and stocks are ordered, maintained and stored appropriately in line with regulation and organisational procedures.
• Maintaining relationships with internal and external customers, providing accurate and timely information on progress and respond positively to complaints and breakdowns in service delivery to meet customer expectations, and escalate complaints as appropriate.
• Providing regular reports for Senior Managers regarding health and safety issues and buildings maintenance.

Skills

Numeracy & literacy

Fencing & gates

Paving & drains

Risk assessments

COSHH knowledge

Reading instructions

Health & safety knowledge

Valid UK driving licence

Job description

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Stoke on Trent, Staffordshire, GB, ST4 2RS

Department: Property Services

Operation: Sanctuary Property Services

Closing Date: 02/09/2026

Requisition: 229587

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Caretaker

£26,442 - £27,833 per year

40 hours per week

7.30am - 4.00pm - Monday - Friday

We have an opportunity for a Caretaker to join our team in Stoke On Trent, to provide an effective estate maintenance service that meets customer and organisational needs. You will be joining a large Team of Caretakers within a Team of Multi Trade Operatives. The Job role consists of travel to and from Void Properties, final cleans following maintenance team attendance, removing builders’ waste, environmental deep cleans prior to works starting, and clearances of furniture. Fencing repairs, paving installation, wooden gate making and installation, remove fly tipping, gutter cleaning, environmental clean & clears and needle sweeps.

This role sits within Property Services, which is responsible for delivering a high quality and cost effective property repairs, compliance and installation and estate services across the UK to mainly internal clients and additionally a small number of external clients. It is also responsible for operational Health and Safety of the service, including fire safety and delivering effective group wide asset management and reinvestment programmes.

The role of Caretaker will include:

• Providing an effective estate maintenance service by undertaking caretaking, cleaning, basic repair and grounds maintenance duties
• Providing accurate and timely information on progress and advice that is easily understood by the customer and ensure accurate daily work records
• Carrying out risk assessments to identify and report any potential maintenance issues to ensure a safe environment is maintained and to support planned maintenance programmes
• Ensuring tools and equipment are maintained in good condition and used in line with policies and procedures and relevant regulations, reporting faults, hazards and inappropriate practice promptly, to ensure a safe living and working environment
• Ensuring all supplies and stocks are ordered, maintained and stored appropriately in line with regulation and organisational procedures
• Maintaining relationships with internal and external customers, providing accurate and timely information on progress and respond positively to complaints and breakdowns in service delivery to meet customer expectations, and escalate complaints as appropriate
• Providing regular reports for Senior Managers regarding health and safety issues and buildings maintenance

Skills and experiences:

• Able to demonstrate a competent level of numeracy and literacy
• Experience in erecting fencing, making gates, laying paving, block paving, installing drains
• Experience in a similar role or completing similar tasks
• Practical experience of carrying out risk assessments
• Knowledge of Control of Substances Hazardous to Health (COSHH) guidelines
• Basic communication skills for reading written instructions and updating records
• Working knowledge of Health and Safety legislation
• This role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK driving licence

About us

We provide in-house repairs and maintenance for a wide range of properties, as part of a not-for-profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Wellbeing support and tools
• Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• £26,442 per annum (rising to £27,833 per annum after 12 months, subject to satisfactory performance)

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

We work closely with the Home Office in order to prevent unlawful working.
Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.