Multi Skilled Reception Team Member - Nightshift

Accorhotel; Glasgow; On-site; GBP 18,000 - 23,000; Full time

Job summary

Accorhotel in Glasgow is seeking a Multi-Skilled Team Member to blend Front Office and Food & Beverage duties in a fast-paced environment. You will support guests throughout their stay, from check-in to check-out and beyond, delivering a welcoming and seamless experience.

You will rotate across Breakfast, Bar and Night operations, assist Reservations and Back Office teams when needed, and uphold high standards of cleanliness and service.

Qualifications

• Warm, personable customer service with a strong commitment to delivering an exceptional guest experience
• Ability to multitask effectively in fast-paced, high-volume hotel environments
• Flexible and adaptable, with experience supporting multiple departments including Front Office, Food & Beverage, and Reservations
• Consistently maintaining high standards of cleanliness across public areas and workspaces
• Collaborative and team-focused, with a proactive, hands-on approach
• Strong problem-solving skills with a focus on delivering efficient, reliable, and high-quality service

Responsibilities

• Provide front desk support from check-in to check-out and everything in between.
• Provide support across Breakfast, Bar, and Night operations.
• Assist Reservations and Back Office Teams when required.
• Deliver an exceptional guest experience and maintain high service standards.
• Be passionate about hospitality and improving the hotel's services.

Skills

Guest service

Multitasking

Flexibility

Cleanliness

Team player

Problem solving

Job description

This is a multi-skilled role, combining Front Office and Food & Beverage responsibilities to meet the changing needs of the business.

As our next Multi-Skilled Team Member, you will:

• Thrive in a fast-paced environment, with the ability to multitask effectively and maintain a positive, can-do attitude.
• Be flexible and proactive, ready to support guests throughout their entire stay, from check-in to check-out and everything in between.
• Provide support across various Food & Beverage areas, including Breakfast, Bar, and Night operations.
• Assist the Reservations and Back Office Teams when required, adapting to the needs of the business.
• Take pride in delivering an exceptional guest experience and consistently maintaining high service standards.
• Be passionate about hospitality and committed to continuously improving the quality of the hotel's services.

Qualifications

Key Skills

• Warm, personable customer service with a strong commitment to delivering an exceptional guest experience
• Ability to multitask effectively in fast-paced, high-volume hotel environments
• Flexible and adaptable, with experience supporting multiple departments including Front Office, Food & Beverage, and Reservations
• Consistently maintaining high standards of cleanliness across public areas and workspaces
• Collaborative and team-focused, with a proactive, hands-on approach
• Strong problem-solving skills with a focus on delivering efficient, reliable, and high-quality service

Additional Information

A little more information:

To help you navigate your role, and support your success you will be trained in all front of house related functions and the safety of the property and people.

Our hotel offers 141rooms, and food & beverage facilities

To ensure you can best welcome and care for our guests you will need to be fluent in English.

Understanding things from our guest's perspective is key, so while you are settling into your new role we will arrange a one-night stay for you to experience this first hand.