Multi Skilled Night Reception Team Member

Ibis; Greater London; On-site; GBP 17,000 - 24,000; Full time

Benefits offered by this job

Free meals on duty

Uniforms provided

Accor F&B Discount

Accor Friends and Family Rates

Accor Development Program

Additional holidays with service

Cycle to work scheme

Eye tests

28 days of holiday

Recommend a friend scheme

Employee advisory service

Job summary

Ibis London Barking is seeking an enthusiastic Night Reception Team Member to join our busy hotel. The role blends Front Office and Food and Beverage duties and offers opportunities for growth within the Accor family.

You will welcome guests, handle enquiries, and support a smooth guest journey while promoting the ALL loyalty program. Applicants must have the right to work in the UK and be ready to work nights.

Join our fabulous team based in Barking and help deliver memorable stays.

Qualifications

• Good interpersonal skills, guest oriented and service minded
• Flexible with working hours is essential
• Positive with a can-do attitude
• Good presentation and confident speaking skills
• Working knowledge of Microsoft Office
• Good listening skills and ability to anticipate
• Well organised
• Team Spirit
• Sales oriented

Responsibilities

• Provide a friendly and personalised welcome for our guests
• Offer an attentive and personalised service
• Handle any comments made by guests and ensure follow-up
• Convey the image of the brand and the hotel
• You will have the ability to multi-task and have a proactive personality in this busy hands on role
• Welcomes guests as soon as they arrive with care and attention, with a personalised approach
• Provide guests with a single point of contact throughout their stay
• Be ready to assist at any stage of the guests stay, from welcome to farewell
• Handle and resolve any guest feedback and is able to handle them in the most efficient and satisfying manner
• Promoting company’s ALL loyalty programme
• Prepare all the documents required for the day

Skills

Interpersonal skills

Guest oriented

Service minded

Flexible hours

Multi-tasking

Proactive

Communication skills

Team spirit

Sales oriented

Job description

Ibis London Barking is looking for an enthusiastic person to join our team at the hotel. This position is for a Night Reception Team Member who the will work in our fabulous team, incorporating both Front Office and Food and Beverage duties in line with the business demands with great possibilities for growth within the company.

Ibis London Barking is home to 86 inviting guest bedrooms (complete with en suite power showers, 43' flat screen TV's and tea & coffee facilities), our affordable London hotel puts on a very good value hot & cold breakfast spread each morning, setting you up for even the busiest of days.

Are you an ambitious and looking to work in a fun, stimulating and engaging environment?

Please only apply if you have the right to work in UK!

Qualifications

PROFILE / PERSONALITY

• Provide a friendly and personalised welcome for our guests
• Offer an attentive and personalised service
• Handle any comments made by guests and ensure follow-up
• Convey the image of the brand and the hotel
• You will have the ability to multi-task and have a proactive personality in this busy hands on role
• Welcomes guests as soon as they arrive with care and attention, with a personalised approach
• Provide guests with a single point of contact throughout their stay
• Be ready to assist at any stage of the guests stay, from welcome to farewell
• Handle and resolve any guest feedback and is able to handle them in the most efficient and satisfying manner
• Promoting company’s ALL loyalty programme
• Prepare all the documents required for the day

Required Skills and Experience for Night Reception Team Member

• Good interpersonal skills, guest oriented and service minded
• Flexible with working hours is essential
• Positive with a can-do attitude
• Good presentation and confident speaking skills
• Working knowledge of Microsoft Office
• Good listening skills and ability to anticipate
• Well organised
• Team Spirit
• Sales oriented

Additional Information

£14.95 hourly rate

Working with a fabulous team that are at the heart of the hotel

Free meals on duty and uniforms provided

Accor F&B Discount at any Accor Hotel Worldwide

Accor Friends and Family Rates

Accor Development Program

Additional holidays with service

Cycle to work scheme

Eye Tests

28 days of holiday

And more: recommend a friend scheme; Employee Advisory Service; etc.

Multi Skilled Night Reception Team Member London Borough of Barking and Dagenham, England, United Kingdom