Breakfast Team Member

Novotel Hotels; Newcastle upon Tyne; On-site; GBP 18,000 - 24,000; Full time

Job summary

Accor Group is seeking a General Assistant Multi Task Team Member to deliver outstanding counter and table service to hotel guests. You will work closely with the kitchen and bar teams to ensure timely orders while maintaining hygiene and safety standards.

The role requires a friendly, proactive individual with strong English communication, adaptability, and a customer-first mindset. Join a hospitality-driven team and contribute to memorable guest experiences.

Qualifications

• Fluent English required for guest communication.
• Excellent customer-facing skills and professional presentation.
• Ability to work autonomously while collaborating with teams.
• Strong interpersonal and listening skills, with a guest-first mindset.

Responsibilities

• Provide excellent counter and table service to hotel guests.
• Coordinate with kitchen and bar to ensure timely orders and promotions.
• Keep designated areas stocked and presentable, including bar setup.
• Maintain high standards of food hygiene and health & safety compliance.
• Process payments accurately and assist front desk as needed.
• Support reception and other departments to ensure smooth hotel operations.

Skills

Fluent English

Customer facing

Autonomous

Interpersonal skills

Team spirit

Listening skills

Sales oriented

H&S awareness

Job description

Company Description

passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

• You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart.

Join us and become a Heartist®.

Job Description

Job profile

All applicants must be happy working customer facing at all times.

As a General Assistant Multi Task Team Member you will provide excellent counter and table service [when applicable] to the hotel’s guests and have complete knowledge of all food and beverage items offered on the menu.

Job Responsibilities

• You will provide excellent counter and table service [when applicable] to the hotel’s guests and have complete knowledge of all food and beverage items offered on the menu.
• Maintain close daily communication with the kitchen with regards to orders and special promotions.
• Ensure that designated bar is set up and fully stocked to the required standard [when applicable].
• Maintain the highest standard of food and general hygiene, ensuring that all aspects of Health and Safety are complied with.
• Ensure that till operation procedures are followed and that all security procedures are carried out.
• Ensure that customers receive a courteous, friendly and efficient service at all times.
• Familiarise yourself with clients who use the Hotel frequently and assist the Hotel in attracting more customers.
• Ensure that you assist the management in carrying out the Departmental cleaning program.
• Report any problems that have arisen during the shift to the Hotel General Manager or Senior Person on duty.
• To ensure that you are dressed according to Hotel and Company Standard.
• You must comply with the Hotel’s Customer Care Principles.
• Familiarise yourself with clients who use the Hotel frequently and assist the Hotel in attracting more of the same.
• Assist the Reception team by attending to all operations related to the Front Desk and report any problems that have arisen during the shift.
• To undertake any other reasonable requests as made by the management. To attend company training as required.

Specific Health & Safety

To take responsibility for the health, safety and welfare of yourself, other staff, guests and visitors who may be impacted by your work activities.

Ensure that while you undertake your role you abide by the Health & Safety at work Act 1974 and safe systems of work appropriate to your role.

Qualifications

Personal profile

Personal Qualities

• Be flexible to cover the business needs
• Must have enthusiasm
• Must be punctual and reliable
• Must be adaptable

Skills / Qualities

• Strong sense of ethics
• Autonomous and sense of responsibility,
• Ability to work independently,
• Be self-motivated,
• Positive,
• Good interpersonal skills, guest oriented and service minded,
• Team spirit,
• Good listening skills and ability to anticipate,
• Good presentation and confident speaking skills,
• Fluent in English
• Dynamic,
• Sales oriented,
• Copes well under pressure,
• To be able to follow food hygiene policy requirements,
• To have a good understanding of H&S regulations.

Additional Information

Breakfast shifts will commence from 05:30am, all candidates must ensure they have adequate transportation to arrive on shift in time for this role.

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.