Nightshift Reception Team Member

Accorhotel; Glasgow; On-site; GBP 23,000 - 27,000; Part time

Job summary

Accorhotel in Glasgow is seeking a Nightshift Reception Team Member to deliver friendly, professional service on the overnight shift. You will check guests in and out, handle guest enquiries, and support adjoining departments as needed.

The role requires a can-do attitude, strong communication skills, and the ability to multi-task in a fast-paced hospitality environment. Flexible hours and welcoming a diverse guest mix are part of daily duties.

Qualifications

• Service-focused personality is essential.
• Proven customer service experience in hospitality or fast-paced environment.
• Excellent communication and interpersonal skills.
• Proficiency with hotel management systems and IT literacy.
• Flexibility to work across Front Office, F&B, Reservations.
• Strong problem-solving abilities and proactive can-do attitude.

Responsibilities

• Assist guests with check-in and check-out.
• Multi-task across front office, F&B, reservations, and back office as needed.
• Provide friendly, proactive guest service throughout the stay.
• Support other departments to ensure smooth hotel operations.

Skills

Service-focused

Customer service

Communication

IT literacy

Flexibility

Problem-solving

Tools

Hotel management systems

Job description

Job Title: Nightshift Reception Team Member

Hourly Rate: £13.25 per hours

Hours: 169 hours per month (monthly rota)

Have the ability to multi-task and have a can-do attitude in this exciting fast-paced environment.

Flexible and always ready to assist at any stage of the guests’ stay, from check-in to check-out and everything in between.

This may include working in the Food and Beverage outlets including Breakfast, Bar, Night and supporting the Reservations and Back Office Teams when needed.

As a passionate individual, you will be dedicated to continuously improving the quality of the hotel's services.

Qualifications

Your experience and skills include:

• Service-focused personality is essential
• Proven customer service experience in a hospitality or similar fast-paced environment
• Excellent communication and interpersonal skills with the ability to engage guests professionally
• Proficiency with hotel management systems and general IT literacy
• Flexibility and adaptability to work across multiple departments (Front Office, Food and Beverage, Reservations)
• Strong problem-solving abilities and a proactive can-do attitude