Multi-Skilled Customer Service Advisor - Contact Centre

We Manage Jobs(WMJobs); Dudley; On-site; GBP 27,000 - 29,000; Full time

Job summary

Dudley Council is seeking Customer Services Advisors to provide contact centre service delivery and guidance on council services. The role involves handling enquiries, determining eligibility, raising service requests, and taking payments.

You will work in a largely office-based setting around the Dudley Borough, 37 hours per week, with shifts Mon-Fri 08:30-17:15. Strong numeracy, IT literacy and calm under pressure are essential.

Qualifications

• Excellent numerical and communication skills are required.
• Strong IT literacy to operate multiple computer systems.
• Ability to learn quickly and adapt to regular policy updates.

Responsibilities

• Interview customers by telephone, in person, or electronically to determine needs and raise service requests.
• Calculate benefit entitlements and arrange complex payments as required.
• Provide information, guidance and solutions on council services to a diverse community.
• Maintain accurate records and respond to changes in policy and procedures.

Skills

Numerical skills

Communication skills

IT literacy

Learning agility

Working under pressure

Job description

Dudley Council is seeking Customer Services Advisors to provide contact centre service delivery and guidance on council services. The role involves handling enquiries, determining eligibility, raising service requests, and taking payments.

You will work in a largely office-based setting around the Dudley Borough, 37 hours per week, with shifts Mon-Fri 08:30-17:15. Strong numeracy, IT literacy and calm under pressure are essential.