Customer-Focused Registration Services Assistant

We Manage Jobs(WMJobs); Dudley; On-site; GBP 27,000 - 29,000; Full time

Benefits offered by this job

Local Government Pension Scheme

Generous annual leave

Wellbeing support

Career development

Job summary

Dudley Registration Service is seeking a professional, organised Registration Assistant to support the delivery of a high-quality service across Dudley Borough. You will often be the first point of contact for customers, providing advice, guidance and administrative support while ensuring records and documentation are maintained accurately and efficiently.

This full-time role covers 37 hours per week with alternate Saturdays, requiring accurate records, and strong IT skills including Microsoft

Qualifications

• Excellent customer service and communication skills.
• Strong organisational skills and attention to detail.
• Experience in administrative or customer-facing role.

Responsibilities

• Provide administrative support across all Registration Service functions.
• Respond to customer enquiries in person, by telephone and through electronic communication channels.
• Book appointments and manage customer enquiries using the service's booking and administration systems.
• Prepare documentation and records relating to births, deaths, marriages, civil partnerships and citizenship ceremonies.
• Support the organisation and delivery of marriage and citizenship ceremonies.
• Process payments and maintain accurate financial records in line with council procedures.
• Maintain electronic and paper-based records in accordance with statutory requirements and local procedures.
• Handle sensitive and confidential information with professionalism and discretion.
• Assist customers with completing forms and providing supporting documentation.
• Work collaboratively with colleagues to ensure the smooth running of the service.

Skills

Customer service

Organisational skills

Microsoft Office

Communication

Tools

Registration systems

Booking systems

Job description

Dudley Registration Service is seeking a professional, organised Registration Assistant to support the delivery of a high-quality service across Dudley Borough. You will often be the first point of contact for customers, providing advice, guidance and administrative support while ensuring records and documentation are maintained accurately and efficiently.

This full-time role covers 37 hours per week with alternate Saturdays, requiring accurate records, and strong IT skills including Microsoft