Customer Service Advisor: Help Residents Resolve Enquiries

Hurst Green; Dudley; On-site; GBP 25,000 - 35,000; Full time

Job summary

Dudley Council is seeking Customer Services Advisors to provide contact centre service delivery and guidance on council services. You may interview customers by telephone, in person or by electronic means to determine eligibility, establish needs, clarify details and raise service requests.

Roles involve working in the Dudley Borough with shifts Monday to Friday and core hours 08:30 to 17:15. Workplace attendance is 3+ days a week or onsite full-time, with eligibility to work in the UK and no

Qualifications

• Excellent numerical and communication skills are required.
• Strong IT literacy will enable you to operate multiple computer systems.
• Your ability to learn will be pivotal with regular service, legislative, policy and procedural updates.

Responsibilities

• Interviewing customers over the telephone, in person or by electronic means to determine eligibility, establish customer needs, clarify details and research issues to provide solutions, and raise service requests.
• Practice high standards of customer service in a pressurised and targeted environment.
• React to change and respond to business needs with keenness and flexibility.

Job description

Dudley Council is seeking Customer Services Advisors to provide contact centre service delivery and guidance on council services. You may interview customers by telephone, in person or by electronic means to determine eligibility, establish needs, clarify details and raise service requests.

Roles involve working in the Dudley Borough with shifts Monday to Friday and core hours 08:30 to 17:15. Workplace attendance is 3+ days a week or onsite full-time, with eligibility to work in the UK and no