Multi‑Site Service Hub Manager (Lead 18 Technicians)

Halfords; Basingstoke; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Store discount

Pension

Health plan

Life assurance

Uniform

Sharesave

Cycle to Work

Wagestream

Health Cash Plan

Job summary

Halfords is looking for a skilled multi-site manager to lead up to 18 technicians across the Basingstoke, Portsmouth and Southampton hubs. You will oversee 44 hours per week over five days, including some weekends, ensuring timely van deliveries and high quality service to customers at their homes or workplaces.

As a strong leader, you will mentor technicians, drive performance improvements, and maintain safety and procedures across sites while representing Halfords with professionalism and an

Qualifications

• Experience managing large teams across multiple sites.
• Able to communicate clearly at all levels in writing and speech.
• Identify training needs and develop team members.
• Identify opportunities to improve team performance.
• Experience working in a customer-focused environment.
• Experience conducting interviews face to face.
• Must hold a full driving licence with minimal points.

Responsibilities

• Manage up to 18 technicians across Basingstoke, Portsmouth and Southampton hubs.
• Ensure vehicles and team members are prepared for the day and hub operations run smoothly.
• Mentor and lead the technician team, delivering high-quality, cost-effective service.
• Follow processes, ensure health and safety compliance, and represent the company positively.
• Oversee goods in, opening/closing of hubs, and scheduling across sites.

Skills

Team leadership

Computer literate

Training needs analysis

Performance improvement

Customer focus

Interviewing

Full driving licence

Job description

Halfords is looking for a skilled multi-site manager to lead up to 18 technicians across the Basingstoke, Portsmouth and Southampton hubs. You will oversee 44 hours per week over five days, including some weekends, ensuring timely van deliveries and high quality service to customers at their homes or workplaces.

As a strong leader, you will mentor technicians, drive performance improvements, and maintain safety and procedures across sites while representing Halfords with professionalism and an