Tyre Technician Team Leader

Halfords; Southampton; On-site; GBP 35,000 - 39,000; Full time

Benefits offered by this job

Store discount

Employee discount

Bike scheme

Wagestream

Health Cash Plan

Life assurance

Uniform

Sharesave

Cycle to Work

Discounts on lifestyle

Job summary

Halfords is recruiting a Mobile Expert Team Leader in Southampton to support a technician team delivering servicing at customers' homes and workplaces. You will manage daily field operations, coach technicians, and ensure high standards of quality and time-efficiency.

Ideal candidates are highly organized with strong communication, able to lead the hub in the manager's absence, and to uphold health and safety protocols while driving customer satisfaction and performance against targets.

Qualifications

• Evidence of delivering a great customer experience.
• Experience as a Technician, completing jobs to the correct technical standard and within the allotted time.
• Experience of delivering coaching/training in the moment.
• A track record of success in delivering against targets and customer metrics.
• Experience of meeting compliance standards across health and safety.
• IT proficient, with the aptitude to learn in-house systems.
• A full valid driving licence held for a minimum of 12 months.

Responsibilities

• Lead the mobile team to deliver high-quality service to customers.
• Provide technical guidance and coaching in the field.
• Manage hub operations and ensure timely job completion.
• Ensure safety and compliance across hub and vans.
• Train new colleagues to the Halfords standard.
• Communicate effectively to achieve targets and metrics.

Skills

Customer experience

Technician background

Coaching / training

Targets / metrics

Health and safety compliance

IT skills

Driving Licence

Job description

Job no: 568296
Work type: Full time
Site: Southampton
Categories: Mechanic, Autocentre Management, Autocentre Colleagues
Location: Hampshire
Salary: £34,617 - £39,317
Business Area: Halfords Mobile Expert

• On-target earnings up to £39,317
• A monthly bonus scheme with average additional earnings of £3,700 Per year
• Comprising a base salary of £34,617 - £35,189
• 44 hour week
• Working days between Monday - Sunday 7:30am - 19:30pm with every other weekend included

A Halfords Mobile Expert Team Leader is a critical support to both colleagues and customers. With experience as a Technician already, this is an opportunity to take your career to the next level, supporting a team in delivering excellence to our customers.

Our Mobile Expert teams prepare their van at the Hub for the day ahead, then take to the road to deliver our service at our customers’ homes and workplaces. Your role is to provide management to the team to enable them to complete every job on the route to a high standard, providing technical guidance throughout the day. You'll be responsible for taking in tyre deliveries following a set process, and – if on a late shift – ensuring all Technicians arrive back at the Hub safely with all evening tasks completed to process.

For success in this role you'll need to be highly organised and a great communicator, as you'll be helping our mobile team deliver in the field to the highest standards of quality and time-efficiency. You'll need first class communication skills and will know how to get the best out of a team, running the Hub in the absence of the Hub Manager and Assistant Manager.

This role is varied, including customer facing and technical elements, alongside the field management and training of the team. The safety of our colleagues and customers is critical, so you'll ensure both the Hub and vans are a safe environment, performing repairs on our vans, training all new colleagues to standard and complying with all Health and Safety protocols.

You will have the following skills and experience:

• Evidence of delivering a great customer experience
• Experience in a Technician role, completing jobs to the correct technical standard and within the allotted time
• Experience of delivering coaching/training in the moment
• A track record of success in delivering against targets andcustomer metrics
• Experience of meeting compliance standards across health and safety
• IT proficient, with the aptitude to learn in-house systems
• A full valid driving licence held for a minimum of 12 months

All tools, equipment and uniform provided. A van and tools are provided for use during shifts, and kept at the Hub when not on duty.

We know that everyone has different priorities at different stages of their lives, so we offer a wide range of rewards and benefits. As well as holiday and contributory company pension, you can expect to enjoy:

• Store discount, with 25% off most products across Halfords and Tredz
• Employee discount, with up to 50% off your garage bills at Halfords Autocentre
• Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies
• Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
• Employee wellness programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week
• Fantastic Trade Price Bike Scheme - buy one bike per year from a rangeof bikes which have been significantly reduced
• Life assurance
• Uniform
• Option to join our Sharesave scheme: save to purchase shares at a 20% discount
• Cycle to Work scheme
• Wagestream – a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund for the future
• Health Cash Plan - claim cash back towards your healthcare costs and get access to health and well-being services

We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.

Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.