Customer-First Service Advisor — Mon–Fri, £41k OTE + Benefits

Vertu Motors; Slough; On-site; GBP 35,000 - 41,000; Full time

Benefits offered by this job

25 days holiday

Online rewards platform

Preferential Service Rates

Colleague Purchase Scheme

Share Incentive Scheme

Pension

Enhanced Maternity & Paternity

Job summary

Vertu Mercedes Benz of Slough is seeking a Service Advisor to join our well established dealership. You will act as the relationship manager between customers and the workshop, ensuring outstanding satisfaction.

You will set expectations, keep customers informed during service or repair, upsell additional products, and follow up to ensure they are happy with the work carried out. The role offers a £35,000 base salary with £41,000 OTE, Monday to Friday, with excellent benefits including 25 days

Qualifications

• Previous customer facing service experience is essential.
• Customer focus, relationship maintenance and communication skills are paramount.
• Ability to work in a fast-paced environment while meeting targets and deadlines.

Responsibilities

• Set customer expectations and keep in touch with them throughout the service or repair of their vehicle.
• Upsell additional products where appropriate.
• Follow up with customers to ensure they are happy with the work carried out.

Skills

Customer facing service experience

Customer service

Communication skills

Job description

Vertu Mercedes Benz of Slough is seeking a Service Advisor to join our well established dealership. You will act as the relationship manager between customers and the workshop, ensuring outstanding satisfaction.

You will set expectations, keep customers informed during service or repair, upsell additional products, and follow up to ensure they are happy with the work carried out. The role offers a £35,000 base salary with £41,000 OTE, Monday to Friday, with excellent benefits including 25 days