Multi-Site School IT Technician | Travel Reimbursement

Matrix Academy Trust; Bloxwich; Hybrid; GBP 22,000 - 30,000; Full time

Job summary

Matrix Academy Trust is seeking an IT Technician to support staff and students across its Walsall and Wolverhampton hub schools. You’ll resolve desktop issues, upgrade systems and ensure reliable IT services in classrooms and on servers. Based primarily at Smestow Academy with travel to other sites as needed.

The role requires practical IT skills, strong troubleshooting and good communication. The Trust offers a comprehensive wellbeing package and travel reimbursement for work across sites.

Qualifications

• GCSE English & Maths at grade C or equivalent.
• Experience providing IT support, ideally in schools.
• Confidence with Windows 10, Microsoft Office, and Office 365.
• Strong troubleshooting skills for hardware and software.
• Excellent communication, organisation and customer service.

Responsibilities

• Providing technical support in person, over the phone and remotely.
• Logging, investigating and resolving ICT queries within agreed timeframes.
• Installing, upgrading and maintaining hardware and software.
• Managing MS Teams, Outlook Groups and network user accounts.
• Maintaining shared network areas and promoting digital housekeeping.
• Supporting events and school activities with IT assistance.
• Checking equipment, restocking consumables and keeping asset registers.

Skills

IT support experience

Windows 10

Office 365

Troubleshooting

Communication

Education

GCSE English & Maths (C)

A Levels / IT qualifications

Tools

MS Teams

Outlook

Office 365

Job description

Matrix Academy Trust is seeking an IT Technician to support staff and students across its Walsall and Wolverhampton hub schools. You’ll resolve desktop issues, upgrade systems and ensure reliable IT services in classrooms and on servers. Based primarily at Smestow Academy with travel to other sites as needed.

The role requires practical IT skills, strong troubleshooting and good communication. The Trust offers a comprehensive wellbeing package and travel reimbursement for work across sites.