Junior IT Technician — Multi-Site School IT Support

Ark; Greater London; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Annual leave up to 30 days

Pension scheme (The Pension Trust)

Professional learning opportunities

Ark Rewards scheme

Job summary

Ark is seeking a Junior IT Technician to join our IT Team, delivering high-quality support across schools within the Ark IT service cluster. You will log and resolve incidents, work with onsite and senior technicians, and assist with device rollouts and system upgrades.

You will gain hands-on experience in a development role, strengthening technical capability while ensuring SLA/KPI targets are met and maintaining a professional IT service across multiple sites in South London.

Qualifications

• Right to work in the UK.
• ITIL 5 Foundation qualification or willingness to work towards it.
• Understanding of IT support in a multi-user environment.
• Knowledge of data protection and information security principles.
• Ability to maintain confidentiality and professionalism.
• Strong customer service skills with non-technical users.

Responsibilities

• Assess, log, categorise and prioritise incidents and service requests.
• Manage and prioritise tickets in line with SLAs and processes.
• Keep users informed throughout the ticket lifecycle with accurate updates.
• Provide onsite IT support across schools within the Ark cluster.
• Diagnose and resolve issues on Windows, macOS, ChromeOS, AV and classroom tech.
• Support Microsoft 365, Active Directory and device management tools.
• Collaborate with senior technicians on complex issues.
• Maintain accurate asset records and contribute to service continuity.
• Assist with device rollouts, system upgrades and infrastructure changes.

Skills

IT Support

Incident Management

Customer Service

Windows

Microsoft 365

Active Directory

ITSM

Tools

ITSM System

MDM

Job description

Ark is seeking a Junior IT Technician to join our IT Team, delivering high-quality support across schools within the Ark IT service cluster. You will log and resolve incidents, work with onsite and senior technicians, and assist with device rollouts and system upgrades.

You will gain hands-on experience in a development role, strengthening technical capability while ensuring SLA/KPI targets are met and maintaining a professional IT service across multiple sites in South London.