Multi-Site Luxury Operations Leader

The Nici; Pennington; On-site; GBP 75,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus

Staff discounts

Career progression

Collaborative environment

Work across multiple properties

Job summary

The NICI Collection is seeking an experienced Group Operations Manager to join our senior leadership team and oversee operational performance across the portfolio of luxury hotels and venues.

You will lead with a hands-on, collaborative style, driving guest experience, profitability and standards across multiple properties, while supporting General Managers and Heads of Department to deliver exceptional service and growth.

Qualifications

• Proven experience in a multi-site hospitality or hotel operations management role.
• Strong leadership and people management skills.
• Commercial focus with revenue growth and cost control experience.
• Excellent organisational, analytical and problem-solving abilities.
• Experience managing large teams in luxury or high-end hospitality.
• Understanding of hotel operations: rooms, F&B, events, guest services.
• Excellent communication and interpersonal skills; ability to influence and develop teams.
• Hands-on, collaborative leadership style.
• Willingness to travel between properties.
• Strong knowledge of UK employment law and hospitality compliance.

Responsibilities

• Oversee day-to-day operational performance across all NICI properties.
• Coach and develop General Managers and senior leaders.
• Drive consistency in guest experience and service standards.
• Monitor profitability, labour productivity and cost control.
• Ensure compliance with policies, safety, licensing and employment laws.
• Lead projects including new openings, refurbishments and improvements.
• Analyze KPIs, budgets and guest feedback to drive growth.
• Develop group-wide operational procedures and best practices.
• Collaborate with HR, Finance, Sales & Marketing and Leadership.
• Support recruitment and leadership development across the collection.

Skills

Leadership

Multi-site ops

Hospitality operations

People management

Commercial awareness

Education

Bachelor’s in Hospitality/Business

Job description

The NICI Collection is seeking an experienced Group Operations Manager to join our senior leadership team and oversee operational performance across the portfolio of luxury hotels and venues.

You will lead with a hands-on, collaborative style, driving guest experience, profitability and standards across multiple properties, while supporting General Managers and Heads of Department to deliver exceptional service and growth.