Luxury Night Operations Manager

The NICI Lymington; South Baddesley; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Career development opportunities

Staff discounts across hotel

Supportive and collaborative working环境

Luxury hospitality brand

Job summary

THE NICI Collection is seeking a Night Manager to oversee the hotel overnight operations, lead the night team and ensure exceptional guest service and safety. The role involves managing incidents, maintaining security and ensuring the property is prepared for the next day’s business.

This hands-on position requires independent decision-making, strong leadership, and a calm, professional approach to guest issues and operational challenges, across a luxury hospitality brand known for its curated

Qualifications

• Experience in hotel, hospitality or customer service environments.
• Previous supervisory or management experience in a hotel.
• Ability to work independently and lead operations overnight.
• Strong leadership, communication and people-management skills.

Responsibilities

• Oversee the hotel operations during night hours.
• Lead and motivate the night team to ensure service standards.
• Respond promptly to guest requests and handle incidents professionally.
• Conduct security, safety and health checks across the property.
• Ensure procedures and standards are followed; manage night audit processes.
• Coordinate handovers to daytime management with clear communication.

Skills

Leadership

People management

Customer service

Communication

Problem-solving

Attention to detail

Independent night work

Operational oversight

Job description

THE NICI Collection is seeking a Night Manager to oversee the hotel overnight operations, lead the night team and ensure exceptional guest service and safety. The role involves managing incidents, maintaining security and ensuring the property is prepared for the next day’s business.

This hands-on position requires independent decision-making, strong leadership, and a calm, professional approach to guest issues and operational challenges, across a luxury hospitality brand known for its curated