Group Operations Manager

The Nici; Pennington; On-site; GBP 75,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus

Staff discounts

Career progression

Collaborative environment

Work across multiple properties

Job summary

The NICI Collection is seeking an experienced Group Operations Manager to join our senior leadership team and oversee operational performance across the portfolio of luxury hotels and venues.

You will lead with a hands-on, collaborative style, driving guest experience, profitability and standards across multiple properties, while supporting General Managers and Heads of Department to deliver exceptional service and growth.

Qualifications

• Proven experience in a multi-site hospitality or hotel operations management role.
• Strong leadership and people management skills.
• Commercial focus with revenue growth and cost control experience.
• Excellent organisational, analytical and problem-solving abilities.
• Experience managing large teams in luxury or high-end hospitality.
• Understanding of hotel operations: rooms, F&B, events, guest services.
• Excellent communication and interpersonal skills; ability to influence and develop teams.
• Hands-on, collaborative leadership style.
• Willingness to travel between properties.
• Strong knowledge of UK employment law and hospitality compliance.

Responsibilities

• Oversee day-to-day operational performance across all NICI properties.
• Coach and develop General Managers and senior leaders.
• Drive consistency in guest experience and service standards.
• Monitor profitability, labour productivity and cost control.
• Ensure compliance with policies, safety, licensing and employment laws.
• Lead projects including new openings, refurbishments and improvements.
• Analyze KPIs, budgets and guest feedback to drive growth.
• Develop group-wide operational procedures and best practices.
• Collaborate with HR, Finance, Sales & Marketing and Leadership.
• Support recruitment and leadership development across the collection.

Skills

Leadership

Multi-site ops

Hospitality operations

People management

Commercial awareness

Education

Bachelor’s in Hospitality/Business

Job description

THE NICI Collection is a luxury lifestyle hotel group inspired by some of the world's most iconic destinations, bringing exceptional hospitality, outstanding food and drink, and unforgettable guest experiences to some of the UK's most desirable locations.

What began with THE NICI Bournemouth, our original flagship hotel inspired by Miami's South Beach, has grown into an exciting collection of destination-led properties. In June 2026, the collection expanded with the opening of THE NICI Newquay, inspired by Italy's Amalfi Coast, and THE NICI New Forest, inspired by the luxury and charm of the Hamptons.

This is just the beginning of our growth journey, and we're looking for talented individuals who want to build their careers with an ambitious and expanding hospitality brand.

About the Role

About THE NICI Collection

THE NICI Collection is a luxury lifestyle hotel group inspired by some of the world's most iconic destinations, bringing exceptional hospitality, outstanding food and drink, and unforgettable guest experiences to some of the UK's most desirable locations.

What began with THE NICI Bournemouth, our original flagship hotel inspired by Miami's South Beach, has grown into an exciting collection of destination-led properties. In June 2026, the collection expanded with the opening of THE NICI Newquay, inspired by Italy's Amalfi Coast, and THE NICI New Forest, inspired by the luxury and charm of the Hamptons.

This is just the beginning of our growth journey, and we're looking for talented individuals who want to build their careers with an ambitious and expanding hospitality brand.

About the Role

We are looking for an experienced and commercially driven Group Operations Manager to join our senior leadership team and oversee operational performance across THE NICI Collection.

This is a key leadership role, responsible for ensuring operational excellence, exceptional guest experiences, strong team performance and commercial success across our growing portfolio of luxury lifestyle hotels and hospitality venues.

Working closely with General Managers and Heads of Department, you will provide leadership, direction and support across the collection, ensuring our standards remain consistently high while identifying opportunities to improve performance, profitability and operational efficiency.

Key Responsibilities

• Oversee day-to-day operational performance across all properties within THE NICI Collection
• Support, coach and develop General Managers and senior departmental leaders
• Drive consistency in guest experience, service standards and operational delivery across the collection
• Monitor and improve profitability, labour productivity and cost control
• Ensure all properties operate in line with company policies, procedures and brand standards
• Ensure compliance with health & safety, licensing, food safety and employment legislation
• Lead operational projects including new openings, refurbishments and business improvement initiatives
• Analyse KPIs, budgets, payroll, guest feedback and financial performance to identify opportunities for improvement and growth
• Develop and implement group-wide operational procedures, systems and best practices
• Work collaboratively with HR, Finance, Sales & Marketing and Executive Leadership
• Support recruitment, succession planning and leadership development across the collection
• Maintain a strong and visible presence across all properties, building positive relationships with teams at every level
• Champion a culture of accountability, continuous improvement and exceptional service

About You

We are looking for a confident and experienced hospitality leader who combines strong operational expertise with a commercial mindset and a genuine passion for creating exceptional guest experiences.

You will have:

• Proven experience in a multi-site hospitality or hotel operations management role
• Strong leadership and people management skills
• A commercially focused approach, with experience driving revenue and controlling costs
• Excellent organisational, analytical and problem-solving abilities
• Experience managing large teams within a luxury or high-end hospitality environment
• A strong understanding of hotel operations, including rooms, food & beverage, events and guest services
• Excellent communication and interpersonal skills, with the ability to influence, motivate and develop teams
• A hands‑on and collaborative leadership style
• The flexibility and willingness to travel between properties as required
• Strong knowledge of UK employment legislation and hospitality compliance standards

Desirable

• Experience within a luxury, lifestyle or independent hotel group
• Experience across both hotel and restaurant operations
• Degree or professional qualification in Hospitality Management, Business Management or a related discipline
• Experience supporting new openings, refurbishments or significant operational projects

What We Offer

• Competitive salary and performance-related bonus
• Company benefits and staff discounts
• Career progression opportunities within a growing luxury hospitality group
• A dynamic, supportive and collaborative working environment
• The opportunity to work across an exciting and growing collection of destination-led properties
• The opportunity to play a key role in shaping the continued growth and success of THE NICI Collection

Ready to Join THE NICI Collection?

If you're an experienced hospitality leader looking for your next challenge and want to play a key role in the continued growth of an ambitious luxury lifestyle hotel group, we'd love to hear from you.