Luxury Hotel Operations Leader | Guest Experience & Growth

The NICI Lymington; South Baddesley; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Competitive salary plus service charge

Staff discounts across THE NICI Chain

Career development opportunities

Meals on duty

Ongoing training and support

Job summary

THE NICI Collection is seeking an experienced Operations Manager to support THE NICI New Forest, a flagship luxury hotel within our growing collection. You will lead day-to-day operations with the General Manager, ensuring outstanding guest experiences, high standards across departments and commercial performance while developing and mentoring teams in a hands-on, visible leadership style.

Join us to contribute to the growth of THE NICI New Forest and the wider THE NICI Collection, delivering

Qualifications

• Experienced Operations Manager or senior hotel operator in premium or luxury hospitality.
• Strong organisational, leadership and customer-service skills.
• Proven ability to manage multi-department teams and budgets.

Responsibilities

• Oversee day-to-day hotel operations alongside the General Manager.
• Coordinate Front Office, Housekeeping, Food & Beverage and guest facilities.
• Maintain high standards of service and guest experience.
• Monitor financial performance, payroll and operating costs.
• Lead recruitment, training and development of colleagues.
• Ensure compliance with health and safety requirements.

Job description

THE NICI Collection is seeking an experienced Operations Manager to support THE NICI New Forest, a flagship luxury hotel within our growing collection. You will lead day-to-day operations with the General Manager, ensuring outstanding guest experiences, high standards across departments and commercial performance while developing and mentoring teams in a hands-on, visible leadership style.

Join us to contribute to the growth of THE NICI New Forest and the wider THE NICI Collection, delivering