Group Operations Manager

Aluminiosteverga; Bournemouth; Hybrid; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus

Staff discounts

Career progression

Job summary

NICI Hotel Group is seeking an experienced Group Operations Manager to oversee performance across our luxury hospitality venues. The role focuses on service excellence, team performance, profitability, and consistency throughout the group.

You will work with General Managers and Heads of Department to ensure guest experiences meet high standards, compliance with procedures, and strong financial results. Travel between sites is expected.

Qualifications

• Experience managing multi-site hospitality operations.
• Strong leadership and people management skills.
• Commercial acumen with revenue and cost controls.
• Excellent organizational and problem-solving abilities.
• Experience with luxury hotel environments.
• Knowledge of UK employment legislation.
• Willingness to travel between sites.
• Ability to drive guest service standards.

Responsibilities

• Oversee day-to-day operational performance across all properties.
• Support and develop General Managers and senior leaders.
• Drive consistency in guest service standards and delivery.
• Monitor profitability, labour controls, and cost management.
• Ensure compliance with health, safety, licensing, and food standards.
• Lead openings, refurbishments, and business improvement initiatives.
• Analyse KPIs, budgets, payroll, guest feedback, and financial reporting.
• Develop and implement group-wide procedures and best practices.
• Collaborate with HR, Finance, Sales & Marketing, and leadership teams.
• Support recruitment and leadership development across the group.
• Maintain strong presence and build relations across venues.

Skills

Leadership

Multi-site operations

Cost control

Hospitality industry knowledge

Communication

Travel between sites

UK employment laws

Education

Bachelor's degree in Hospitality Management

Business Management qualification

Job description

Job Overview

The NICI Hotel Group is seeking an experienced and commercially driven Group Operations Manager to oversee operational performance across our portfolio of luxury hospitality venues. This is a senior leadership role focused on driving service excellence, team performance, profitability, and operational consistency throughout the group.

The successful candidate will work closely with General Managers and Heads of Department to ensure exceptional guest experiences, strong financial performance, and compliance with company standards and procedures.

Key Responsibilities

• Oversee the day-to-day operational performance across all properties within the group
• Support and develop General Managers and senior departmental leaders
• Drive consistency in guest service standards and operational delivery
• Monitor and improve profitability, labour controls, and cost management
• Ensure compliance with health & safety, licensing, food safety, and employment legislation
• Lead operational projects, openings, refurbishments, and business improvement initiatives
• Analyse KPIs, budgets, payroll, guest feedback, and financial reporting to identify opportunities for growth
• Develop and implement group-wide operational procedures and best practices
• Work collaboratively with HR, Finance, Sales & Marketing, and Executive Leadership teams
• Support recruitment, succession planning, and leadership development across the group
• Maintain a strong presence across all venues and build positive working relationships with teams

Skills & Experience Required

• Previous multi-site hospitality or hotel operations management experience
• Strong leadership and people management skills
• Commercially aware with a proven ability to drive revenue and control costs
• Excellent organisational and problem-solving abilities
• Experience managing large teams within luxury hospitality environments
• Strong understanding of hotel operations including rooms, food & beverage, events, and guest services
• Confident communicator with the ability to influence and motivate teams
• Flexible approach with willingness to travel between sites as required
• Knowledge of UK employment legislation and operational compliance standards

Desirable

• Experience within luxury or lifestyle hotel brands
• Background in both hotel and restaurant operations
• Degree or professional qualification in Hospitality Management or Business Management

What We Offer

• Competitive salary package
• Performance-related bonus structure
• Company benefits and staff discounts
• Career progression opportunities within a growing hospitality group
• Dynamic and supportive working environment
• Opportunity to play a key role in shaping the future growth of the business

Compensation: To be discussed