Senior IT Technician: Network & Desktop Support Lead

East Coast College; Great Yarmouth; On-site; GBP 26,000 - 28,000; Full time

Benefits offered by this job

38 days holiday (FTE)

Pension 18% employer contribution

Free gym & swim membership

Campus salon & restaurant discounts

Job summary

East Coast College in Great Yarmouth/Lowestoft campus is seeking a Senior IT Technician to join the IT Support Team, providing first and second-line support and handling complex IT issues on campus.

The role requires Level 3 IT qualification or equivalent and at least four years of IT experience, with strong analytical skills and knowledge of Windows environments and networking. You will contribute to IT projects and staff training.

Qualifications

• Level 3 IT qualification or equivalent.
• At least four years' experience in a similar IT role.
• Strong analytical and problem-solving skills.
• Knowledge of Windows desktop and server environments.
• Understanding of networking, IP infrastructure and IT support processes.

Responsibilities

• Providing first and second-line IT support to staff and students.
• Diagnosing and resolving hardware, software and network issues.
• Supporting and maintaining network infrastructure, including switches, routers and firewalls.
• Assisting with IT projects, equipment deployment and network development.
• Training staff on IT systems and software.
• Producing user guides and supporting the development of junior IT Technicians.
• Ensuring compliance with IT policies, security requirements and service standards.
• Supporting teaching and learning through effective management of classroom technology and IT resources.
• Commitment to Safeguarding

Skills

Level 3 IT qualification

4+ years IT experience

Analytical problem solving

Windows desktop/server

Networking/IP infrastructure

IT support processes

Job description

East Coast College in Great Yarmouth/Lowestoft campus is seeking a Senior IT Technician to join the IT Support Team, providing first and second-line support and handling complex IT issues on campus.

The role requires Level 3 IT qualification or equivalent and at least four years of IT experience, with strong analytical skills and knowledge of Windows environments and networking. You will contribute to IT projects and staff training.