Multi-Site IT Technician – Helpdesk & Support

The-Thinking-Schools-Academy-Trust-2; Chatham; On-site; GBP 26,000 - 34,000; Full time

Job summary

The Thinking Schools Academy Trust is seeking an IT Technician to join the Thinking Technology team at the Kent West Hub, covering multiple academies. You will manage day-to-day helpdesk tickets, provide fault resolution, and liaise with students, staff, governors and external suppliers to ensure reliable ICT services.

The role requires strong customer service, proactive work style and the ability to work independently and with a team; full training will be provided on the Trust's procedures and

Qualifications

• Strong customer service skills with a solution focused approach to your work.
• Possess excellent customer service and communication skills, both verbal and written.
• To be pro-active, work independently and as part of a team.
• Demonstrate a willingness and flexibility to work across the department and have the ability to balance their workload.
• Adopt a systematic approach towards identifying and solving problems.
• Experience of dealing with Microsoft operating systems, and a good knowledge of IT packages and peripherals.

Responsibilities

• Respond to customer comments and complaints, resolving them where possible, escalating as appropriate.
• Be calm under pressure, adjusting to changes in work priorities based on conflicting operational need, maintaining a positive customer engagement.
• Be approachable, communicating with customers ranging from students, staff, directors, governors, guests, and suppliers and contractors, responding to a range of issues and requests.
• Manage the day-to-day tickets in the helpdesk for your school and help others in the hub when needed.
• Provide in-depth fault resolution/troubleshooting updates on tickets resolving issues where appropriate.

Skills

Customer service

Communication

Independence

Problem solving

Tools

Microsoft Windows

IT peripherals

Job description

The Thinking Schools Academy Trust is seeking an IT Technician to join the Thinking Technology team at the Kent West Hub, covering multiple academies. You will manage day-to-day helpdesk tickets, provide fault resolution, and liaise with students, staff, governors and external suppliers to ensure reliable ICT services.

The role requires strong customer service, proactive work style and the ability to work independently and with a team; full training will be provided on the Trust's procedures and