Multi-Site Front Desk & Patient Services (4 days/week)

The Methodist Church in Britain; Hampstead; On-site; GBP 12,000 - 15,000; Part time

Benefits offered by this job

Pay review after probation

Job summary

St Thomas Medical Group in Exeter is seeking a receptionist to join the front-of-house team. You will handle patient queries, book appointments by phone and in person, and support urgent registrations while maintaining a courteous, professional presence at reception.

The role involves working four days a week on a permanent basis across three surgeries in Exeter and includes training towards patient triage and signposting to other services.

Qualifications

• Computer literacy required.
• Strong interpersonal and communication skills.

Responsibilities

• Respond to queries and requests from patients and other visitors.
• Explain practice arrangements to new and temporary patients.
• Use judgement to deal with urgent registrations appropriately.
• Advise patients of charges for private services and take payments.
• Book appointments by phone and in person, and be familiar with the appointment system and its variations.
• Learn patient triage.
• Signpost patients to other services available.
• Receive and take messages, and make and receive calls as required.
• Ensure the system is operational at the start of each day.
• Keep the white information boards updated daily or weekly.
• Check and respond to tasks and workflow.
• Keep the work area clean and tidy.

Skills

Computer literacy

Interpersonal skills

Education

GCSE education

Job description

St Thomas Medical Group in Exeter is seeking a receptionist to join the front-of-house team. You will handle patient queries, book appointments by phone and in person, and support urgent registrations while maintaining a courteous, professional presence at reception.

The role involves working four days a week on a permanent basis across three surgeries in Exeter and includes training towards patient triage and signposting to other services.