Multi-Site Cleaning Operations Manager

Aramark Ireland; Belfast City District; On-site; GBP 45,000 - 65,000; Full time

Job summary

Aramark Ireland is seeking a Cleaning Contracts Manager to oversee multiple client sites, ensuring service delivery meets contractual standards and quality benchmarks. The role emphasizes client relations, safety compliance, and profitability across busy facilities.

You will lead supervisors and operatives, manage rosters and budgets, and conduct audits to drive improvements. The position requires travel between sites and strong leadership to align teams with client expectations.

Qualifications

• Experience managing cleaning or facilities management contracts.
• Strong leadership and people management skills.
• Excellent communication and customer service skills.
• Good financial and budget management experience.
• Knowledge of health and safety legislation, COSHH.
• Ability to plan, organise, and prioritise workloads.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Full driving licence

Responsibilities

• Manage the day-to-day operation of cleaning contracts.
• Ensure all cleaning services are delivered in line with contractual specifications and agreed service levels.
• Build and maintain strong relationships with clients, acting as the primary point of contact.
• Conduct regular site inspections and quality audits to ensure high cleaning standards.
• Develop and implement corrective action plans where standards are not met.
• Recruit, train, supervise, and motivate cleaning supervisors and operatives.
• Prepare staff rotas and ensure adequate staffing levels to meet operational requirements.
• Monitor employee attendance, performance, and compliance with company policies.
• Manage budgets, control labour and material costs, and ensure contracts remain profitable.
• Order and monitor cleaning equipment, chemicals, and consumables.
• Ensure compliance with health and safety legislation, COSHH requirements, and company procedures.
• Carry out risk assessments and ensure appropriate control measures are in place.
• Investigate accidents, incidents, and customer complaints, implementing corrective actions where required.
• Produce regular performance reports and attend client review meetings.
• Identify opportunities for service improvements and contract growth.
• Ensure compliance with environmental and sustainability policies.

Skills

Leadership

Contract management

Client relationship management

Budget management

COSHH knowledge

Microsoft Office

Driving licence

Tools

Microsoft Office

Job description

Aramark Ireland is seeking a Cleaning Contracts Manager to oversee multiple client sites, ensuring service delivery meets contractual standards and quality benchmarks. The role emphasizes client relations, safety compliance, and profitability across busy facilities.

You will lead supervisors and operatives, manage rosters and budgets, and conduct audits to drive improvements. The position requires travel between sites and strong leadership to align teams with client expectations.