Multi-site Catering Lead

COREcruitment; England; On-site; GBP 60,000; Full time

Job summary

A leading recruitment firm seeks a Multi-site Catering Lead for London. The role entails overseeing hospitality functions, managing vendor relationships, and implementing a refreshed hospitality strategy. Key responsibilities include coaching teams, conducting site visits for service standards, and negotiating contracts. Ideal candidates will have experience in multi-site café or hospitality operations, excellent communication skills, and sound knowledge of health and safety practices. Competitive salary of £60k plus package.

Qualifications

• Experience managing multi-site café or hospitality operations.
• Strong communication and relationship-building skills.
• Knowledge of health & safety practices.

Responsibilities

• Oversee day-to-day hospitality functions and manage vendor relationships.
• Conduct regular site visits to ensure consistent service standards.
• Lead negotiations for new and existing contracts.

Skills

Leadership

Relationship building

Customer service

Conflict resolution

Tools

Microsoft Office

CRM systems

EPOS systems

Job description

Multi-site Catering Lead – London - £60k + package

This role acts as the central link between café operators, hospitality partners, and internal teams. You will oversee day-to-day hospitality functions, manage vendor relationships, and support the delivery of a refreshed hospitality strategy.

• Lead, coach, and support hospitality supervisors and direct reports.
• Serve as the main contact for third-party operators and partners.
• Conduct regular site visits to ensure consistent service standards.
• Ensure all operators follow agreed guidelines and quality expectations.
• Lead negotiations for new and existing contracts in collaboration with internal teams.
• Track operator KPIs including revenue share, financial compliance, sustainability targets, customer feedback, menu quality, staffing levels, and health & safety standards.
• Implement the rollout of specialty coffee and food services across the portfolio.
• Review café financial performance and attend monthly finance and credit control meetings.
• Oversee site-specific operator selection, café refurbishments, and new installations.
• Strong communication, relationship-building, and customer service skills.
• Experience managing multi-site café or hospitality operations.
• Competence with Microsoft Office, CRM and EPOS systems.
• Ability to lead teams, resolve conflict, and work independently.
• Knowledge of health & safety practices.
• Financial analysis capability.
• Experience identifying cost-saving opportunities.
• Highly organised, proactive, and able to work to deadlines.
• Confident working both independently and collaboratively.

Catering Lead • London, Greater London, England